Customer Support

Welcome to Acronis Live Chat Service

Please note that Acronis Live Chat opens in a pop-up window. Your browser settings may block pop-up windows from the Acronis website. Please press the below button to check/adjust your browser settings before completing the form and starting the chat:

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Pop-up window should open. If it does not open, please check your browser settings as described in this KB article. After changing pop-up settings, please press the above button again to make sure the settings are correct.

Please provide us with the following information so that we may better assist you:
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Latest Acronis products use special technology called Smart Error Reporting. When an operation fails and error is generated, specific error code may be stored in logs or displayed interactively.
If you see an error code on the error message window, please copy and paste it in this field. This will help us to resolve the issue faster.
For more information about Acronis Smart Error Reporting technology check out this Knowledge Base article.

Thank you for contacting Acronis Customer Central

Live Chat Service

Response time:
Usually less than 2 minutes

We recommend our live Chat as the quickest and highest rated method of receiving support.

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Email Service

Response time:
Usually less than 3 days

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Please note that attached files will not be transferred to chat

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