MSPs gain free remote access capabilities with Acronis Cyber Desktop

For a modern MSP, supporting clients remotely is essential. It can also be challenging. Your clients business simply can’t wait for you to send a tech out to their office to diagnose their latest IT challenge, particularly when that challenge is hindering their work or is indicative of a larger, system-wide need for a security patch.

As an MSP, your clients rely on your team for rapid responses, often around the clock, to diagnose and resolve IT issues without impacting their productivity.

To help your team beat the odds and deliver IT services and a stellar client experience remotely, Acronis is now offering access to the remote access solution Acronis Cyber Desktop for free.

1.       Register an Acronis Cyber Desktop account.

2.       Download and install the Acronis Cyber Desktop Agent on the remote workload. Add your account to the list of trusted users in the Agent.

3.       Download and install the Acronis Cyber Desktop client on the local workload.

4.       Log in with your account and start a remote control session.

Acronis Cyber Desktop is a completely free solution designed to enable MSPs and IT technicians to easily, efficiently, and securely gain remote access to their clients’ workloads even if the client isn’t present. Built to provide rapid remote access service to both Windows and MacOS workloads, Acronis Cyber Desktop streamlines client support requests so that IT issues can be resolved in a matter of minutes – anytime, anywhere.

As a result, you can improve your support response times, improve client relations, and even reduce churn – all with the help of a free, ready-made solution. That said, the benefits of delivering rapid remote support extend beyond improved client service.

With your free access to Acronis Cyber Desktop, your MSP or IT tech team sees internal benefits as well:

·       Regain the time and money that your team would spend traveling to deliver on-site support

·       Provide tech support during your clients’ off-hours to virtually eliminate their productivity losses and enhance your team’s visible value

·       Manage more workloads and support requests in less time

Whether you’re an MSP or an IT technician and consultant, the IT channel is becoming an increasingly crowded place. Organizations are outsourcing their IT needs more than ever before with the global market set to reach $257.84 billion by next year.

The reason for this growing wave of business is that organizations like yours specialize in managing, supporting, and simplifying the complexities of modern IT environments. Your clients trust their business-critical data to your expertise and services, but they also demand that their data, applications, and systems are performing whenever they need them.

The remote access capabilities your team gains with Acronis Cyber Desktop enable you to meet those urgent demands for support, diagnostics, and a return to normal business operations quicker and easier than traditional in-person support ever could. For any modern organization looking to grow and succeed in the year ahead, remote access is essential and with Acronis Cyber Desktop you gain it – and all of the benefits that come with it – for free. Create your account today to get started.