Customer Support

Acronis Customer Service

Please note that this form is used ONLY for submitting support requests for the following products:

  • Access  
  • activEcho
  • MassTransit
  • ExtremeZ-IP
  • mobilEcho
  • ArchiveConnect

 My product is not in the list 

We are sorry to keep you waiting; all our agents are now busy. Please wait shortly or submit your request by e-mail.

Please provide us with the following information so that we may better assist you:
Required fields are marked with asterisks: (*)

Phone *

Country Code Area code phone number

If you are using the product on 3rd party software, please specify this in your request

If you want to provide any files related to the problem (e.g. Acronis Report [?]), please compress them into an archive (e.g. with WinZip or WinRAR) and attach to your message by browsing for the archive. Note that archive size should not exceed 5 MB limit. If your attachment is larger than 5 MB, please send your request without an attachment, our Support Engineers will instruct you how to upload files to us.

**Important note: Upon submitting this request, you will promptly receive an auto-generated email with a case # and next steps.

Please note, due to circumstances outside of our control, while some emails will make it to the intended server, they may not reach your "Inbox".

Please contact your IT helpdesk for assistance and be sure to double-check your email address upon entering.

Thank you for contacting Acronis Customer Central

Live Chat Service

Response time:
Usually less than 2 minutes

We recommend our live Chat as the quickest and highest rated method of receiving support.

Chat Now

Email Service

Response time:
Usually less than 3 days

Skip this step and continue to submit your request.
 

Skip to Email

Please note that attached files will not be transferred to chat

Login to Your Account
Registration e-mail:
Password:
Login
First time here?Create Account