Acronis Customer Central Wins Inaugural ICMI Global Call Center of the Year Silver Award For Strategic Value
Woburn, MA, September 7, 2011 - Acronis, a leading provider of easy-to-use disaster recovery and data protection solutions for physical, virtual and cloud environments, today proudly announced that its Customer Central Support team have received global recognition from the International Customer Management Institute (ICMI). Acronis has been awarded the 2011 Global Call Center of the Year Silver Award for Strategic Value.
The ICMI is the leading global provider of comprehensive resources for customer management professionals. Each year, the ICMI honors two companies with the prestigious Call Center of the Year Gold Award. The Global Call Center of the Year Silver Award for Strategic Value is one of two new categories introduced to the program in 2011. More than 80 companies from all over the world attempted the application process in 2011, with only 47 completing the rigorous requirements.
"We were very impressed with the entry from Acronis," said Layne Holley, director of Community Services for ICMI and chairman of the 2011 Global Call Center of the Year Awards Selection Committee. "Not only did the team show their enthusiasm, professionalism and customer oriented spirit, but they also proved that their operations are centered around the pursuit of excellence - from staff training and benefits, to fostering a winning culture. It is clear to see that Acronis Executives regard customer service as a key differentiator and invest appropriately to maintain that position. We are proud to make Acronis the inaugural recipient of this highly coveted award."
"The Acronis support structure is truly focused on finding the right solution, which is why I am a loyal customer and advocate for Acronis," said James Redmon, IT director for BEDI, an engineering and design company and customer using Acronis Backup & Recovery® 10. "My case was resolved due to the persistence of the customer support agent and the flexibility of process which allowed him to continue until we had identified the issue and a solution. This was even though the problem was not with my Acronis software, but a faulty network card that was intermittently preventing successful backups."
The Acronis Customer Central support team has five locations across the globe, providing support in up to 14 languages to a customer base that consists of more than 175,000 business and over 2.5 million consumer customers worldwide. Acronis operates a two tier channel model, with a network of over 20,000 resellers to support product sales.
"Our strategic values are aligned to the core corporate values of using customer service as a key differentiator. To make sure our customers receive the highest levels of service, we invest in training and promote accountability across our operations," commented Robert Frost, senior director, Customer Central at Acronis. "We use a variety of internal measures including customer satisfaction scores, employee satisfaction, coaching scores and internal sales satisfaction with the service provided to our customers and channel partners alike."
About Acronis:
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. Acronis solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. Acronis offers the most comprehensive security solution on the market for MSPs with its unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis has 45 locations across the globe. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Learn more at www.acronis.com.