Acronis’ Ed Benack Named Call Center Leader of the Year by Call Center Excellence Awards 2012 Woburn, MassachusettsJuly 12, 2012
Acronis Also Receives Second Honor for Runner-Up in Best in Class Small Call Center
Woburn, MA, July 12, 2012 – Acronis, a leading provider of disaster recovery and data protection solutions for physical, virtual and cloud environments, today announced that it has been awarded two honors by the International Quality and Productivity Center’s (IQPC) Call Center Excellence Awards. Acronis Chief Information Officer & Chief Customer Officer, Ed Benack has been named 2012 Call Center Leader of the Year and Acronis Customer Central was named runner up in Best in Class Small Call Center.
The IQPC recognizes the most innovative call center solutions and individuals, honoring superior thinking, creativity and execution across the full gamut of call center functions. The IQPC is deemed as one of the most prestigious organizations in the contact center industry, providing insight and solutions into industry challenges in the form of conferences, tradeshows, workshops, seminars, webinars and other resources.
Ed Benack has led the customer support organization at Acronis for over 4 years. Holding two titles, Chief Customer Officer & Chief Information Officer, Benack has driven an “err on the side of the customer” culture not only throughout the customer support organization, but Acronis as a whole.
“Everything we develop and deliver is done with the objective of providing a better service to our customers, and a better service than our competitors. We see great customer support as a key differentiator and it remains at the core of our values. I am honored that our team’s efforts to develop and drive industry best practices, were recognized as part of the Call Center Excellence Awards,” said Benack. “I have been privileged to work with a talented support team, and we look forward to providing market-leading support to our customers for individuals and organizations of all sizes in the years to come.”
IQPC’s panel evaluated Call Center Excellence Award nominees on the call center’s expertise in delivering a superior customer experience. Call Center Leader of the Year nominees are judged on topics such as leadership qualities, the ability to leverage trends, and consistency in delivering the highest customer support in a multichannel environment. Best in Class Call Center nominees were judged on topics such as overall strategy, call center culture and innovativeness.
Acronis is a global provider of leading backup, disaster recovery, and secure file sharing and file access solutions. Founded in 2002 Acronis has established itself as a fast-growing international company with more than 700 employees in 18 countries and partners in almost every country in the world. Acronis provides complete, efficient and reliable backup solutions for desktop, server, virtual and cloud environments as well as leading file sharing and sync solutions for mobile devices.
Acronis knows backup. The proof is in the more than 50 advanced backup and recovery technologies developed to date. Over 4.5 million consumers, small and medium businesses and service providers employ Acronis products to protect their critical data.
The company’s flagship product Acronis Backup & Recovery delivers sophisticated technology solutions packaged in an easy-to-use way that allows smaller companies to address their new enterprise-level requirements. Enterprises also use Acronis solutions to address their point disaster recovery, migration and end-point backup needs.
For additional information, please visit www.acronis.com. Follow Acronis on Twitter: http://twitter.com/acronis.
Acronis® and the Acronis logo are registered trademarks or trademarks of Acronis International GmbH in the United States and/or other countries.
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