Customer Support

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Attention!

General availability date for Acronis True Image 2015 is September 23, 2014. For more information please consult our Knowledge Base article: Acronis True Image 2015 Upcoming Release
Step 1

What type of issue do you have? Choose from one of the three categories below:

Looking for additional help? Try one of our other help options.

Support program:  

Expiration date:

Some of support options are unavailable because your support program is expired!

Some of support options are unavailable because your support program is expired!

Request renewal quote


Acronis provides support for the current and immediately preceding versions of the product. The version that you selected is no longer supported. We recommend you to upgrade to the latest version of the product.
You can look for a solution in Acronis Knowledge base or ask for assistance in our Support Forum.
You can also get warranty support for any data recovery issue.


There are no registered products under your account, please register first  

Live Community

No waiting

Ask our MVPs and other Acronis Customers for advice on any issue, best practices or question.

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Live Chat

For recovery issue

Usually less than 2 minutes

Have online conversation with Acronis Support Professional.

Our Customers Recommend

Chat Now

For this support program, service via live media is provided during business hours Monday through Friday, 8am-8pm.
To get immediate assistance via phone/chat please purchase PPI, otherwise please contact us during business hours.

E-mail

For recovery issue

Usually less than 3 days

Usually less than 1 day

E-mail us your question or describe the issue you are facing with Acronis Products.

E-mail Now

Call

To get priority phone support please purchase Pay Per Incident license

Usually less than 2 minutes

Talk to Acronis Support Professional.

Phone

Call Now

For this support program, service via live media is provided during business hours Monday through Friday, 8am-8pm.
To get immediate assistance via phone/chat please purchase PPI, otherwise please contact us during business hours.

Acronis does not offer phone support for Customer Care issues. We recommend you to use our LiveChat service for rapid assistance.

Acronis does not offer phone support for Presales issues. We recommend you to use our LiveChat service for rapid assistance

To get priority phone support please purchase Pay Per Incident license

To get priority phone support please renew your Acronis Advantage Subscription.

You can also Purchase Pay Per Incident to get support for a single incident

For help with activEcho, ArchiveConnect, DFSConnect, ExtremeZ-IP, MassTransit, mobilEcho, or ShadowConnect, please use the GroupLogic support request form.

For help with Acronis backup products, please use one of the options above.

I already purchased PPI

Sorry, support program can’t be updated because order was not found in our database. Please verify that the submitted details are correct or contact Support Team

Register renewal

Sorry, support program can’t be updated because order was not found in our database. Please verify that the submitted details are correct or contact Support Team

Choose the registered product you are contacting us about

Please choose one of your registered products below, so we can help you with your technical question:

You don't have any registered products
For instructions on how to register your products see this Knowledge base article: "Registering Acronis Products at the Website"

You don't have any registered trial versions or their trial period is expired

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Thank you for contacting Acronis Customer Central

We recommend our Live Chat as the quickest
and highest rated method of receiving support

Response time: Usually less than 2 minutes

  • Access
  • activEcho
  • MassTransit
  • ExtremeZ-IP
  • mobilEcho
  • ArchiveConnect
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