Acronis provides support for the current and immediately preceding versions of the product. The version that you selected is no longer supported. We recommend you to upgrade to the latest version of the product.
You can look for a solution in Acronis Knowledge base or ask for assistance in our Support Forum.
You can also get warranty support for any data recovery issue.
An engineer from our Service Providers Suport Team will get back to you shortly (2-6 hours for high priority issues, 24 hours for general how-to questions); send us the issues description, error message, respective diagnostic information available.
Phone to follow-up in case of emergency: +1-8882234587
- Service Providers Support is available 24x7;- We provide support in English only.(!) Do not use other channels for contacting Acronis Service Providers Support, we will not guarantee timely response and resolution through other means of contact or alternative channels.
(the content available only for Service Providers requires first logging into Knowledge Base with your account verified as Service Provider: https://kb.acronis.com/mspaccess – if you don't have an account, please create new KB account first and await for its verification, usually it doesn't take over a business day.)
For help with activEcho, ArchiveConnect, DFSConnect, Access Connect (formerly ExtremeZ-IP), MassTransit, mobilEcho, or ShadowConnect, please use the GroupLogic support request form.
For help with Acronis backup products, please use one of the options above.
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