Customer Support

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What type of issue do you have? Choose from one of the three categories below:

Step 2

Top quick solutions for your issue

Looking for additional help? Try one of our other help options.

Support program:  

Expiration date:

To get phone support for your problem: Buy Pay Per incident license Buy Pay Per Incident I already purchased PPI I already purchased PPI

Some of support options are unavailable because your support program is expired!

To get support for your problem:

Buy Pay Per Incident Buy Pay Per Incident I already purchased PPI I already purchased PPI
To solve recovery issue:

Click here Recovery issue

Some of support options are unavailable because your support program is expired!

Request renewal quote

Acronis provides support for the current and immediately preceding versions of the product. The version that you selected is no longer supported. We recommend you to upgrade to the latest version of the product.
You can look for a solution in Acronis Knowledge base or ask for assistance in our Support Forum.
You can also get warranty support for any data recovery issue.

To access all support options:

Buy Pay Per Incident Buy Pay Per Incident I already purchased PPI I already purchased PPIMy.SupportPrograms.AAP.buybuttonBuy AA Premier Buy AA PremierRegister renewal Register renewal
To solve recovery issue:

Click here Recovery issue

There are no registered products under your account, please register first  

Live Community

No waiting

Ask our MVPs and other Acronis Customers for advice on any issue, best practices or question.

Ask Now

Live Chat

For recovery issue

Usually less than 2 minutes

Have online conversation with Acronis Support Professional.

Our Customers Recommend

Chat Now

For this support program, service via live media is provided during business hours Monday through Friday, 8am-8pm.

Have you tried the solutions from our FAQ articles?

If not, we highly recommend to check them out!

This is the easiest way to get an answer to your questions:

I still need help from support

E-mail

For recovery issue

Usually less than 3 days

Usually less than 1 day

E-mail us your question or describe the issue you are facing with Acronis Products.

E-mail Now

Call

To get priority phone support please purchase Pay Per Incident license

Usually less than 2 minutes

Talk to Acronis Support Professional.

Phone

Call Now

For this support program, service via live media is provided during business hours Monday through Friday, 8am-8pm.

Acronis does not offer phone support for Customer Care issues. We recommend you to use our LiveChat service for rapid assistance.

Acronis does not offer phone support for Presales issues. We recommend you to use our LiveChat service for rapid assistance

To get priority phone support please purchase Pay Per Incident license

To get priority phone support please renew your Acronis Advantage Subscription.

You can also Purchase Pay Per Incident to get support for a single incident

Acronis Service Providers Support

Email to submit a new case: mspsupport@acronis.com

An engineer from our Service Providers Suport Team will get back to you shortly (2-6 hours for high priority issues, 24 hours for general how-to questions); send us the issues description, error message, respective diagnostic information available.

Phone to follow-up in case of emergency: +1-8882234587

      - Service Providers Support is available 24x7;
      - We provide support in English only.
      (!) Do not use other channels for contacting Acronis Service Providers Support, we will not guarantee timely response and resolution through other means of contact or alternative channels.

Check Acronis Backup Advanced for vCloud article for quick solution.

(the content available only for Service Providers requires first logging into Knowledge Base with your account verified as Service Provider: https://kb.acronis.com/mspaccess – if you don't have an account, please create new KB account first and await for its verification, usually it doesn't take over a business day.)

For help with activEcho, ArchiveConnect, DFSConnect, ExtremeZ-IP, MassTransit, mobilEcho, or ShadowConnect, please use the GroupLogic support request form.

For help with Acronis backup products, please use one of the options above.

I already purchased PPI

Sorry, support program can’t be updated because order was not found in our database. Please verify that the submitted details are correct or contact Support Team

Register renewal

Sorry, support program can’t be updated because order was not found in our database. Please verify that the submitted details are correct or contact Support Team

Choose the registered product you are contacting us about

Please choose one of your registered products below, so we can help you with your technical question:

You don't have any registered products
For instructions on how to register your products see this Knowledge base article: "Registering Acronis Products at the Website"

You don't have any registered trial versions or their trial period is expired

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Thank you for contacting Acronis Customer Central

We recommend our Live Chat as the quickest
and highest rated method of receiving support

Response time: Usually less than 2 minutes

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  • MassTransit
  • ExtremeZ-IP
  • mobilEcho
  • ArchiveConnect
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