Frequently Asked Questions (FAQ)

I started the standalone version of Acronis^® True Image Echo^™ Workstation to restore the backup located on a network share, but I can't find the desired computer on the network.

If at least one computer is visible in "Computers near me", then try to specify the full UNC path to the desired computer in "file name" edit box, e.g. \\server\share.

If no computers are visible on the network, but the "Computers near me" icon is found in "My Computer" on the Image Archive Selection screen, then please ensure that a DHCP server is running on your network. If you don't use a DHCP server, then please ensure that network settings accessible via Options item in the Tools menu are correct.

If the "Computers near me" icon is not available in "My Computer", then there are problems either with your network card or with the card driver shipped with Acronis^® True Image Echo^™ Workstation. Please submit a request to Acronis technical support and provide information about your network card model and vendor.