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Frequently asked questions about Online Purchase

I went to the Acronis Web site to order products, but I was directed to a third-party site. What are Digital River and Element5 and are they authorized to process my purchase?

Digital River is a company that runs some of the world's largest online stores for top retailers. Element5 is a division of Digital River. Acronis has contracted with Digital River to manage all of our Web-based sales. That's why when you make a purchase from the Acronis Web site, you get a receipt from Digital River.

That's also why we recommend that if you experience any problems with the Acronis Web store, you should contact Digital River's customer service department at acronis@digitalriver.com or at www.findmyorder.com.

In order to contact Element5 customer service department, please fill in the form and submit it at the following link.

Their staff is in the best position to help you if you're having a problem with an Acronis order.

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