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In this Support-related category of Acronis Knowledge Base you can find information on how to do diagnosis and what information to include when sending a request for support.

Articles

Acronis Linux Report
The Acronis Linux Report output can be useful to diagnose an issue when running a standalone version of Acronis software

Acronis Report
The Acronis Report collects information about the structure of partitions of your hard disk drives and the file system structure

Creating a Windows XP Boot Disk
How to create a Windows XP Boot Disk

Creating an MS Installer Log of Acronis Software
If there is an issue with correct installation of Acronis software, then it can be useful to send an installation log along with the request for support

Windows System Information File
Windows System Information file lets an Acronis Customer Central Representative have a better insight into situation

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