Knowledge Base

Creating an MS Installer Log of Acronis Software

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• Introduction
• Solution
• More information

This article applies to:

• Acronis Disk Director Suite 10.0
• Acronis Disk Director Server 10.0
• Acronis True Image 10.0 Home
• Acronis True Image 11 Home
• Acronis True Image 9.1 Workstation
• Acronis True Image 9.1 Server for Windows
• Acronis True Image 9.1 Enterprise Server
• Acronis True Image Echo Workstation
• Acronis True Image Echo Server for Windows
• Acronis True Image Echo Enterprise Server
• Acronis Privacy Expert Suite 9.0
• Acronis Privacy Expert Corporate

Introduction

If there is an issue with installation of Acronis software, it may be useful to create an installation log and send it along with your request for support.

Solution

1. Launch the product installation file
2. Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
3. Select the path for extracting the component and click Save
4. Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i msi-filepath /l*v log-filepath, where msi-filepath is the full path (including the file name) to the file you extracted in steps 2-3 and log-filepath is the full path (also including the file name) to the log file you want to save the output to. For example, msiexec /i D:\AcronisFolder\AcronisTrueImage.msi /l*v c:\log-name.log
   
5. Reproduce the problem and send us the log file created during the installation

More information

In most cases it is recommended that you also send a Windows System Information File along with the installation log.

See also Analyzing Installation Logs of Acronis Products Based on MSI Technology.

Article keywords:

MSI     Install     Logs     Product     Diagnostics     Software     Windows