Knowledge Base

In this Sales-related category of Acronis Knowledge Base you can find information on what to do if you never received a confirmation e-mail after the purchase, ordered a wrong product etc.

After Purchasing an Acronis Product No Invoice or Confimation E-Mail was Ever Received Please re-check your e-mail box to make sure there is no discrepancy

Problems Downloading the Purchased Acronis Product from the Link in the Invoice It is most probably active download managers on your machine that prevent from appropriate download

When Proceeding with the Purchase the Final Price Is Bigger Than the Price Next to the "Buy Now" Button Why the final price after an order processing can be higher

When Trying to Order an Acronis Product an Error Keeps Showing Saying That the Order Cannot Be Processed There are several reasons why an order cannot be processed at the moment

Wrong Product Has Been Ordered at the Acronis Online Store How to proceed if you accidentally have ordered a wrong product at the Acronis Online Store