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Frequently asked questions about Online Purchase

When I proceeded with the purchase the final price is bigger than the price, shown near the "Buy now" button.

If you live in Europe, the most likely reason for the discrepancy in prices is due to VAT.

Any digital products sold into the European Union include a VAT (Tax) charge of 15%. (NOTE: If your product is being delivered outside of the EU, you will not be charged VAT once you have entered your payment information.)

Any physical products sold into the European Union include a VAT charge. However, the VAT rate and hence the total price, may alter once your shipping destination has been selected.

For customers from Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, and the UK, the national VAT rate will be applied. For all other EU customers, the UK VAT rate of 15% will be applied. A VAT invoice can be viewed and printed at the end of your purchase.

If that is not the case, please contact Acronis at https://www.acronis.com/my/support/ and they will assist you.

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