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Frequently asked questions about Online Purchase

When I try to put my details in the "Returning Customer" part in the Element5 online store, I get the message that my data is incorrect.

There are several reasons why Element5 may not recognize a past Acronis customer. For example, your previous purchases might have been processed through Digital River or by Acronis itself. In those cases, you would have no information on the element5 servers. Even though Element5 is a division of Digital River, it keeps its own account data. Data put into the Digital River database might not come up in the element5 database. Also, if you have cookies turned off, it's possible that your system did not record any personal information.

If you're still having problems, please skip to the "New Customer" page. It is possible that your private data is no longer on the server — or never was saved in the first place.

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