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Frequently asked questions about Online Purchase

• I went to the Acronis Web site to order products, but I was directed to a third-party site. What are Digital River and Element5 and are they authorized to process my purchase?
• I selected a product that I wanted to purchase and hit the BUY NOW button. However, two other products that I didn't select came up on the screen. What happened?
• I selected a product I wanted to purchase and noticed an additional item below my shopping cart. What is Extended Download Service and what advantages do I get of purchasing it?
• I selected a product I wanted to purchase and noticed an additional item below my shopping cart. What is the "Send BACKUP CD of my Download" and what advantages do I get of purchasing it?
• I ordered the product via Acronis Corporate Online Store and there is an item in my invoice called Media Pack. What is it? Why is it there?
• How can I use my Extended Download Service?
• I tried to order your product but I keep getting the error that my order cannot be processed at the moment. Is there another way I can order the product?
• When I try to put my details in the "Returning Customer" part in the element5 online store, I get the message that my data is incorrect.
• I ordered a wrong product. What should I do?
• I cannot download the product using the link given in the invoice.
• When I try to put my details in the "Returning Customer" part in the Element5 online store, I get the message that my data is incorrect.
• What types of payment are accepted?
• What currency can I use to pay for the order?
• When I proceeded with the purchase the final price is bigger than the price, shown near the "Buy now" button.
• I'm trying to upgrade to the newer version of the software but I lost my serial number for the previous version and forgot registration details.
• I ordered the product via Acronis online store. How can I check how much Acronis charged me or obtain a copy of my invoice?
• I ordered the product via Acronis online store but have not still received a Backup CD which I added to my order. How can I check its shipping status?