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Frequently asked questions about Online Purchase

How can I use my Extended Download Service?

Sometimes your system can fail or that human error does happen and ultimately all is lost. In such cases you need to install the purchased software again, but do not have the installation file neither the serial number.

Extended Download Service allows you to keep a backup copy of your digital file for a period of 2 years.

To access your digital copy of the purchased software, please follow the next link to find your serial number and the link for download at www.findmyorder.com. You will need to enter either your e-mail address and the last five digits of your credit card or your order number and the password.

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