Acronis Support Lifecycle Policy for Mobility Products

There are three phases of support for Acronis mobility products.

Phases of the Support Lifecycle for Mobility Products

Type of SupportMainstreamExtendedSelf-Service
Product documentation, Knowledge Base articles, and forum help available on the Acronis websiteyesyesyes
Full support by Acronis Customer Central, including root cause investigation by developers for all severity issues1yesyes 
Product hotfixes/patches for critical issues, security issues, and OS support updatesyes  
Product hotfixes/patches for selected issues of any severity level2yes  
Cumulative updates, including new functionalityyes  

1 A solution or workaround is provided at Acronis' discretion. If the issue is resolved in the newer version, an upgrade is considered a valid solution.

2 The bugfix will be added to the Product Roadmap. A fix is not guaranteed for all software defects. Triage and fix are at Acronis' discretion.

Important Considerations:
Acronis provides full support for the two latest minor versions of the product. Customers are encouraged to update to the latest available build to ensure they have the most stable and secure version of the product.

Support Lifecycle of Mobility Products

Acronis Cyber Files Server (formerly Acronis Access Advanced)
ProductsRelease Date Mainstream Support End DateExtended Support End Date
Acronis Cyber Files 8.68 June 2020 TBDTBD
Acronis Files Advanced 8.531 Jan 2019 8 June 2020TBD
Acronis Files Advanced 8.1.126 Jul 2018 31 Jan 20198 June 2020
Acronis Files Advanced 8.106 Mar 2018 26 Jul 201831 Jan 2019
Acronis Access 8.021 Sep 2017 06 Mar 201826 Jul 2018
Acronis Access 7.512 Jan 2017 21 Sep 20176 Mar 2018
Acronis Access 7.415 Sep 2016 12 Jan 201721 Sep 2017
Acronis Access 7.35 May 2016 15 Sep 201612 Jan 2017
Acronis Access 7.217 Nov 2015 5 May 201615 Sep 2016
Acronis Access 7.130 Jun 2015 17 Nov 20155 May 2016
Acronis Cyber Files for iOS
ProductsRelease Date Mainstream Support End DateExtended Support End Date
Acronis Files Advanced for iOS 8.45 Nov 2019 TBDTBD
Acronis Files Advanced for iOS 8.313 Aug 2019 5 Nov 20195 Nov 2020
Acronis Files Advanced for iOS 8.2.518 Feb 2019 13 Aug 201913 Aug 2020
Acronis Files Advanced for iOS 8.2.109 Oct 2018 18 Feb 201918 Feb 2020
Acronis Files Advanced for iOS 8.2.023 May 2018 09 Oct 201809 Oct 2019
Acronis Cyber Files Cloud for iOS
ProductsRelease Date Mainstream Support End DateExtended Support End Date
Acronis Files Cloud for iOS 8.412 Nov 2019 TBDTBD
Acronis Files Cloud for iOS 8.2.528 Feb 2019 12 Nov 202012 Nov 2020
Acronis Files Cloud for iOS 8.2.109 Oct 2018 28 Feb 2019TBD
Acronis Files Cloud for iOS 8.2.023 May 2018 09 Oct 201809 Oct 2019
Acronis Cyber Files for Android
ProductsRelease Date Mainstream Support End DateExtended Support End Date
Acronis Files for Android 7.52 Apr 2019 TBDTBD
Acronis Files for Android 7.226 Sep 2018 2 Apr 2019TBD
Acronis Files for Android 7.129 Dec 2016 26 Sep 20182 Apr 2019
Acronis Files for Android 7.030 Jun 2016 29 Dec 201629 Dec 2017
Acronis Cyber Files for BlackBerry for iOS

The application Acronis Cyber Files for BlackBerry for iOS is end-of-life since 23 December 2019

ProductsRelease Date Mainstream Support End DateExtended Support End Date
Acronis Files Advanced for iOS 8.2.023 May 2018 23 May 201923 Dec 2019
Acronis Access application for Universal Windows Platform

Acronis Access application for Universal Windows Platform is end-of-life since 30 December 2018

ProductsRelease Date Mainstream Support End DateExtended Support End Date
Access Windows Mobile Client 7.1.006 Jan 2017 06 Jan 201830 Dec 2018
Access Windows Mobile Client 7.027 May 2015 06 Jan 201706 Jan 2018
Acronis Files Connect (formerly ExtremeZ-IP)
ProductsRelease Date Mainstream Support End DateExtended Support End Date
Acronis Files Connect 10.718 Nov 2019 TBDTBD
Acronis Files Connect 10.6.430 May 2019 18 Nov 2019TBD
Acronis Files Connect 10.6.328 Nov 2018 30 May 201918 Nov 2019
Acronis Files Connect 10.6.214 Aug 2018 28 Nov 201830 May 2019
Acronis Files Connect 10.6.126 Apr 2018 14 Aug 201828 Nov 2018
Acronis Files Connect 10.6.004 Dec 2017 26 Apr 201814 Aug 2018
Acronis Files Connect 10.5.225 Sep 2017 04 Dec 201726 Apr 2018
Acronis Files Connect 10.5.128 Aug 2017 25 Sep 201704 Dec 2017
Acronis Files Connect 10.519 Jun 2017 28 Aug 201725 Sep 2017
Acronis Access Connect 1019 May 2015 19 Jun 201728 Aug 2017
Acronis ExtremeZ-IP 9.004 Sep 2014 19 May 201519 Jun 2017
Acronis MassTransit
ProductsRelease Date Mainstream Support End DateExtended Support End Date
Acronis MassTransit 8.129 Nov 2019 TBDTBD
Acronis MassTransit 8.0.113 Jul 2018 29 Nov 201929 Nov 2021
Acronis MassTransit 8.030 Nov 2017 13 Jul 201813 Jul 2020
Acronis MassTransit 7.713 Dec 2016 30 Nov 201731 May 2019
MassTransit 7.327 Feb 2014 30 Nov 201731 May 2019
MassTransit 7.030 Jun 2010 30 Nov 201731 May 2019
MassTransit 6.010 Nov 2008 30 Jun 201030 Nov 2017*
MassTransit 5.110 Sep 2007 10 Nov 200830 Nov 2017*

*With the release of Acronis MassTransit 8.0, the users of MassTransit 5.x and MassTransit 6.x are given an 18 month window to get upgraded on Acronis MassTransit 8.x (preferably) or Acronis MassTransit 7.x. The Satellite and Application Clients should contact Acronis Mobility Support for more information on the available support options corresponding to their organization’s needs.

The Acronis Products Lifecycle Support Policy is intended exclusively for the benefit of existing Acronis Customers who have purchased Acronis products. It is not intended to apply to other products or to any other third parties. Acronis reserves the right to make changes to its Product Lifecycle Support Policy at its sole discretion and as business needs require. Acronis will update policy statements on the Acronis website to reflect any changes upon their effective date.

The present policy was developed and published in April 2019.