Build116January 25, 2024
‎

Version 2.3

Platform version: Acronis Cyber Cloud 23.12

This release introduces support for Alarms, Backup Job information, and DR Readiness information in the ConnectWise Asio Backup Dashboard.

What's new

  • CI-25010 - Support Backup Dashboard - Backup job
  • CI-25011 - Support Backup Dashboard - Alarms
  • CI-25012 - Support Backup Dashboard - DR readiness job
Build88September 11, 2023
‎

Version 2.2

Platform version: Acronis Cyber Cloud 23.08

This update provides additional automation for the ticketing functionality, aiming to reduce the amount of manual work and consoles' switching. It also provides support for Linux devices.

What's new

  • Delete ticket when alert is closed
  • Send extended list of alerts to CW Asio as tickets
  • Deploy Acronis agent on Linux devices
Build79June 7, 2023
‎

Version 2.1.1

Platform version: Acronis Cyber Cloud 23.05

This release allows MSPs to map multiple ConnectWise sites on the Asio platform to a single Acronis customer tenant.

What's new

  • Mapping multiple CW sites to the same Acronis customer tenant
Build79April 28, 2023
‎

Version 2.1

Platform version: Acronis Cyber Cloud 23.04

The update provides NOC operators access to the Acronis Management console from within the Asio platform, so they can resolve any issues in Acronis and manage workloads on behalf of MSPs.
The release also supports mapping for 2-level hierarchy of Asio clients and sites.

What's new

  • NOC operators login to Acronis Cyber Protect Cloud from ConnectWise Asio
  • Support ConnectWise Asio client mapping to Acronis customer tenants the same way sites are mapped

Known issues

  • NOC login will be available for users only after feature activation in the Asio platform. Make sure to follow the ConnectWise release updates.
Build70October 25, 2022
‎

Version 2.0

Platform version: Acronis Cyber Cloud 22.10 or later

This is the first release of the ConnectWise Asio platform integration to replace the former ConnectWise Asio integration. As part of this change, all existing Command partners were automatically migrated to the new platform.

What's new

The following new features are introduced:

  • Active control of the integration realized from the ConnectWise Asio platform site
  • A single wizard to activate the integration and map Asio platform sites to Acronis customer tenants
  • Simplified Acronis agent installation process by means of built-in policies
  • Monitoring of backup and protection statuses in the Asio platform
  • Ticket creation support (NOC) for the following alert types:
    • Backup
      • failed
      • corrupted
      • missing
      • not responding
    • Continuous Data Protection failed
    • Failed to migrate cloud storage backups to the new format
    • Machine offline for more than 30 days
    • Cannot protect a device with assigned quota
    • Quota
      • reached
      • exceeded
      • not enough to apply a protection plan on the device
    • Activity
      • failed
      • not responding
    • Subscription license has expired
  • A summary view in the Acronis Cyber Protect portal to track integration status

Known issues

  • Acronis agent installation is not triggered after enabling policy in ConnectWise Asio. This issue will be fixed in the upcoming Asio release.

Build50June 28, 2022
‎

Version 22.06

Platform version: Acronis Cyber Cloud 22.06 or later

This release introduces a significant improvement in the way CW Command sites and devices are mapped and synced to customers and Acronis protected workloads. This is achieved by switching to new endpoints in the Asio API.

A security improvement is also introduced where the integration enabling/configuring/deactivating is limited only to partner users with Company Administrator roles.

What's new

  • Sync improvement of the site mapping and device status by switching to bulk mapping API
  • Limitation on integrations' administration only to users with Company Admin role
Build37November 30, 2021
‎

Version 1.2

Platform version: Acronis Cyber Cloud 21.11 or later

Bug fixes

In this release, the following bugs were fixed:

  • CI-11828 Cannot remove integration after changing API credentials in ConnectWise portal
  • CI-10956 Cannot uncheck customer mapping entity by clicking on the associated checkbox
  • CI-14206 Performance optimization: Fetching customers with one API call instead of several API calls
  • CI-14942 KB URL in the integration setup screen was wrong
  • CI-10950 "Map to existing customer" should not select the first customer tenant by default
  • CI-13389 "EOF" API error when creating tickets
  • CI-14208 Device statuses are not updated in case of large number of mapped customers/devices
  • CI-11008 and CI-14210 Minor UI fixes
Build30June 30, 2021
‎

Version 1.1

Platform version: Acronis Cyber Cloud 21.06 or later

This release includes the following features:

  • Ticket creation support (NOC) for the following alert types:
    • Backup
      • failed
      • corrupted
      • missing
      • not responding
    • Continuous Data Protection failed
    • Failed to migrate cloud storage backups to the new format
    • Machine offline for more than 30 days
    • Cannot protect a device with assigned quota
    • Quota
      • reached
      • exceeded
      • not enough to apply a protection plan on the deivce
    • Activity
      • failed
      • not responding
    • Subscription license has expired

What's new

  • Alert support
Build23April 30, 2021
‎

Version 1.0

Platform version: Acronis Cyber Cloud 8.0 and 9.0

This release includes the following features:

  • Map Asio sites to Acronis customer tenants
  • Monitor backup and protection statuses in ConnectWise Asio