--- title: Acronis Subprocessors List description: Acronis Subprocessors List identifies the subprocessors authorized to subprocess customer’s data, subject to Acronis Customer Data Processing Agreement (Content Data). canonical_url: https://www.acronis.com/de/compliance/subprocessors/ locale: de last_updated: 2026-10-27 --- # Acronis Subprocessors List Last modified: October 2, 2026 Previous versions: [March 11, 2026](https://www.acronis.com/de/compliance/subprocessors/archive/11032026/) | [October 16, 2025](https://www.acronis.com/de/compliance/subprocessors/archive/16102025/) | [October 10, 2024](https://www.acronis.com/de/compliance/subprocessors/archive/01102024/) | [August 6, 2024](https://www.acronis.com/de/compliance/subprocessors/archive/6082024/) | [June 13, 2024](https://www.acronis.com/de/compliance/subprocessors/archive/13062024/) | [February 28, 2024](https://www.acronis.com/de/compliance/subprocessors/archive/28022024/) | [November 21, 2023](https://www.acronis.com/de/compliance/subprocessors/archive/21112023/) | [December 9, 2022](https://www.acronis.com/de/compliance/subprocessors/archive/09122022/) | [May 19, 2022](https://www.acronis.com/de/compliance/subprocessors/archive/19052022/) | [February 21, 2019](https://www.acronis.com/de/compliance/subprocessors/archive/21022019/) | [May 24, 2018](https://www.acronis.com/de/compliance/subprocessors/archive/24052018/) The Acronis Subprocessors List specifies the subprocessors authorized to handle the following categories of data: **For Acronis Customers**: a) **Content Data** – data designated for processing through [Acronis Services](https://www.acronis.com/en/company/privacy/#privacy_statement/) by an Acronis customer, as governed by the [Acronis Customer Data Processing Agreement](https://kb.acronis.com/content/61246#:~:text=How%20can%20I%20get%20the,Account%20Manager%2FTechnical%20Account%20Manager./). b) **Other Customer Data** – data required to operate and deliver services, administer Acronis products, and provide customer support, in accordance with the [Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/), [Platform Terms and Conditions](https://www.acronis.com/support/platform-terms-conditions.html) and the applicable [Acronis Software License Agreement (EULA)](https://www.acronis.com/en/support/documentation/). For **Acronis employees and contractors** – categories of data described in the [Acronis Recruitment Data Protection Declaration](https://www.acronis.com/en/compliance/recruitment-declaration/). Subscribe to Acronis Subprocessors list updates and receive notifications for any change [Subscribe for updates](https://promo.acronis.com/subprocessors-subscribe.html) * Acronis Group * Hosting service providers * Processing Service Providers * Third-party System Providers ## Acronis Group The Acronis Group subprocessors listed below function collectively as a group of entities, engaging personnel to conduct research and development, perform engineering activities, develop solutions, operate and deliver Services, manage Acronis products, and provide customer support. These activities involve processing customer relationship management data, vendor data, and other Customer Data as detailed in the [Acronis Privacy Statement](https://www.acronis.com/de/company/privacy/). ### For Acronis customers **Contact:**[data-protection-office@acronis.com](mailto:data-protection-office@acronis.com) **Categories of personal information processed:** • Content data, which may include specific personal information such as names, contact details, health records, payment information, and related items; • Personal information pertaining to individuals authorized to access and utilize the Services or to communicate with Acronis Customer Services (support); • Personal information collected from data subjects for the purpose of fulfilling contractual agreements as well as for Services Management Purposes; **Location of processing (including onward transfers):** Data may be processed in any country where Acronis Group subprocessors are located. **Appropriate safeguards for cross-border data transfers:** • Data Processing Agreement (DPA) and Standard contractual clauses (SCCs) • Adequacy decision, where applicable, in accordance with [the European Commission Adequacy decisions](https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en/) **Processing activities:** • Internal business operation functions, including technology provisioning and support; • Software provisioning, encompassing customer support and professional services for customers and end users; • General business operations. ### For Acronis employees and contractors **Contact:**[privacy.careers@acronis.com](mailto:privacy.careers@acronis.com) **Categories of personal information processed:** Personnel data such as name, surname, date of birth, curriculum vitae, and other relevant details. **Location of processing (including onward transfers):** Data may be processed in any country where Acronis Group subprocessors operate. **Appropriate safeguards for cross-border data transfers:** • Data Processing Agreement (DPA) and Standard contractual clauses (SCCs) • Adequacy decision, where applicable, in accordance with [the European Commission Adequacy decisions](https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en/). **Processing activities:** Human resource services including recruitment, hiring, and associated functions. ### EMEA ### Acronis AG **Primary Business Address** Rheinweg 9, 8200 Schaffhausen, Switzerland **Location of Processing (including onward transfers)** Switzerland **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision ### Acronis International GmbH **Primary Business Address** Rheinweg 9, 8200 Schaffhausen, Switzerland **Location of Processing (including onward transfers)** Switzerland **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision ### Acronis Limited **Primary Business Address** Dixcart House, Addlestone Road, Bourne Business Park, Addlestone, Surrey KT15 2LE, United Kingdom **Location of Processing (including onward transfers)** United Kingdom **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision ### Acronis Inc **Primary Business Address** Commerce House, Wickhams Cay 1, PO Box 3140, Road Town, Tortola, British Virgin Islands **Location of Processing (including onward transfers)** British Virgin Islands **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision ### Acronis BSC LLC Belgrade **Primary Business Address** 12 Makedonska Street, 5th floor, Belgrade – Starigrad, Serbia **Location of Processing (including onward transfers)** Serbia **Cross-border data transfers safeguards** DPA + SCCs ### Acronis Bulgaria EOOD **Primary Business Address** 1700 Sofia city, 'Studentski' Region, 59 'G.M Dimitrov' Blvd., 'NV Tower' building, 11th floor **Location of Processing (including onward transfers)** Bulgaria **Cross-border data transfers safeguards** EU, DPA + SCCs ### Acronis Cyber Protection SRL **Primary Business Address** Șoseaua Orhideelor 15A, Orhideea Towers, Bucharest, Romania 060071 **Location of Processing (including onward transfers)** Romania **Cross-border data transfers safeguards** EU, DPA + SCCs ### Acronis Germany GmbH **Primary Business Address** Landsberger Straße 110, München, Germany, 80339 **Location of Processing (including onward transfers)** Germany **Cross-border data transfers safeguards** EU, DPA + SCCs ### Acronis Germany GmbH Sp. z.o.o Oddział w Polsce **Primary Business Address** Ul. Prusa 2, 00-493 Warszawa; NIP: PL1070043682 **Location of Processing (including onward transfers)** Poland **Cross-border data transfers safeguards** EU, DPA + SCCs ### Acronis Italia SRL **Primary Business Address** Via Michele Barozzi 2, 20122 Milan, Italy **Location of Processing (including onward transfers)** Italy **Cross-border data transfers safeguards** EU, DPA + SCCs ### Acronis Netherlands B.V. **Primary Business Address** Winthontlaan 200, 3526KV Utrecht, Netherlands **Location of Processing (including onward transfers)** The Netherlands **Cross-border data transfers safeguards** EU, DPA + SCCs ### Computicate Development B.V. **Primary Business Address** Hofplein 20, 3032 AC Rotterdam, Netherlands **Location of Processing (including onward transfers)** The Netherlands **Cross-border data transfers safeguards** EU, DPA + SCCs ### Acronis SAS **Primary Business Address** 105 rue Anatole France, 92300, Levallois Perret, France **Location of Processing (including onward transfers)** France **Cross-border data transfers safeguards** EU, DPA + SCCs ### Acronis Spain Cyber Protection SL **Primary Business Address** Paseo de la Castellana 39, 5a planta, 28046, Madrid, Spain **Location of Processing (including onward transfers)** Spain **Cross-border data transfers safeguards** EU, DPA + SCCs ### DevLockCorp Ltd **Primary Business Address** Gladstonos 116, M. Kyprianou House, 3 & 4th Floor, 3032 Limassol, Cyprus **Location of Processing (including onward transfers)** Cyprus **Cross-border data transfers safeguards** EU, DPA + SCCs ### DeviceLock CY Ltd. **Primary Business Address** Agiou Andreou 339, Andrea Chambers Court, Flat 105, 3035 Limassol, Cyprus **Location of Processing (including onward transfers)** Cyprus **Cross-border data transfers safeguards** EU, DPA + SCCs ### Acronis Türkiye Cyber Technologies Corporation **Primary Business Address** Sanayi Mahallesi, Teknopark Bulvarı, Blok: 4A, Dış Kapı No: 1/4A, Kat No: 3, İç Kapı No: 401, Pendik, İstanbul, Türkiye **Location of Processing (including onward transfers)** Türkiye **Cross-border data transfers safeguards** DPA + SCCs ### Acronis Türkiye Cyber Technologies Corporation - Antalya branch **Primary Business Address** Yenigün Mah. Kızılırmak Cad. Safa Plaza No:30 İç Kapı No: 305, Muratpaşa, Antalya **Location of Processing (including onward transfers)** Türkiye **Cross-border data transfers safeguards** DPA + SCCs ### CyberLynx Security Ltd. **Primary Business Address** HaPnina St 6, 5th Floor, Raanana, Israel 4358306 **Location of Processing (including onward transfers)** Israel **Cross-border data transfers safeguards** DPA + SCCs ### Acronis South Africa Holding Co Proprietary Limited **Primary Business Address** 121 Moerbei Avenue, Wonderboom, Pretoria, Gauteng 0182 **Location of Processing (including onward transfers)** South Africa **Cross-border data transfers safeguards** DPA + SCCs ### Synapsys Distribution (Pte) Ltd. **Primary Business Address** 121 Moerbei Avenue, Wonderboom, Pretoria, Gauteng 0182 **Location of Processing (including onward transfers)** South Africa **Cross-border data transfers safeguards** DPA + SCCs ### Synapsys Systems Proprietary Ltd. **Primary Business Address** 121 Moerbei Avenue, Wonderboom, Pretoria, Gauteng 0182 **Location of Processing (including onward transfers)** South Africa **Cross-border data transfers safeguards** DPA + SCCs ### AMERICAS ### Acronis, Inc. **Primary Business Address** 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) ### Acronis Management LLC **Primary Business Address** 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs ### Acronis SCS, Inc. **Primary Business Address** 1225 W Washington St, Tempe, AZ 85281 **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs ### GroupLogic, Inc. **Primary Business Address** 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs ### nScaled, Inc. **Primary Business Address** 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs ### DeviceLock, Inc. **Primary Business Address** 1 Van de Graaff Drive, Suite 301 Burlington, MA 01803 **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs ### APJ / APAC ### Acronis ANZ Pty. Ltd. **Primary Business Address** Level 11, 139 Macquarie Street, Sydney NSW 2000, Australia **Location of Processing (including onward transfers)** Australia **Cross-border data transfers safeguards** DPA + SCCs ### Acronis Asia Pte. Ltd. **Primary Business Address** 8 Temasek Boulevard #30-01 To 05, Suntec Tower Three, Singapore 038988 **Location of Processing (including onward transfers)** Singapore **Cross-border data transfers safeguards** DPA + SCCs ### Acronis Asia Research and Development Pte. Ltd. **Primary Business Address** 8 Temasek Boulevard #30-01 To 05, Suntec Tower Three, Singapore 038988 **Location of Processing (including onward transfers)** Singapore **Cross-border data transfers safeguards** DPA + SCCs ### Acronis International Pte Ltd. **Primary Business Address** 8 Temasek Boulevard #30-01 To 05, Suntec Tower Three, Singapore 038988 **Location of Processing (including onward transfers)** Singapore **Cross-border data transfers safeguards** DPA + SCCs ### Acronis India Private Limited **Primary Business Address** Laxmi Towers, C-25 G block, Behind ICICI Bank Ltd., Bandra (East), Bandra, Mumbai-400051, Maharashtra, India **Location of Processing (including onward transfers)** India **Cross-border data transfers safeguards** DPA + SCCs ### Acronis International Pte Ltd –South Korea branch **Primary Business Address** 4/F., Haesung Building 942, Daechi-dong, Gangnam-gu, Seoul, South Korea **Location of Processing (including onward transfers)** Korea **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision ### Acronis Japan KK **Primary Business Address** Roppongi Hills Mori Tower 8/F 10-1 Roppongi 6-Chrome Minato-ku Tokyo, Japan 106-6108 **Location of Processing (including onward transfers)** Japan **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision ## Hosting Service Providers Third-party Hosting Service Providers are subprocessors whose services provide hosting or infrastructure used to store and process Content Data as a part of use of [Acronis Services](https://www.acronis.com/en/company/privacy/#privacy_statement%22). **Categories of Personal Information Processed:** Content data, which may include specific personal information such as names, contact details, health records, payment information, and related items; **Appropriate safeguards for cross-border data transfers:** a) Data Processing Agreement (DPA) and Standard contractual clauses (SCCs) b) Adequacy decision, where applicable, in accordance with [the European Commission Adequacy decisions](https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en/) For the avoidance of doubt, not all [Acronis data centers](https://www.acronis.com/en/data-centers/) qualify as Hosting Service Providers. Certain facilities provide co-location services only, where Acronis owns, operates, and manages the infrastructure and systems deployed at the location. In such cases, the co-location provider does not host, process, or have logical access to personal data, and no access to Content Data is possible. This section applies only for those customers who rely on this specific service provider: ### Google LLC. **Primary Business Address** Corporation Service Company 251 Little Falls Drive Wilmington, DE, United States, 19808 **Contact** [https://support.google.com/policies/answer/9581826?hl=en](https://support.google.com/policies/answer/9581826?hl=en) **Categories of Personal Information** Content Data **Location of Processing (including onward transfers)** As selected by a customer as per Acronis data center location **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) **Processing Activities** Storage of Acronis customers’ Content Data in Google data center. ### Microsoft Corporation **Primary Business Address** One Microsoft Way, Redmond, Washington 98052, USA **Contact** +1 (425) 882 8080 [https://www.microsoft.com/en-us/concern/privacy](https://www.microsoft.com/en-us/concern/privacy) [https://privacy.microsoft.com/en-us/privacystatement](https://privacy.microsoft.com/en-us/privacystatement) **Categories of Personal Information** Content Data **Location of Processing (including onward transfers)** • As selected by a customer as per Acronis data center location • Microsoft 365 Data Location and Microsoft 365 Overview and Definitions **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) **Processing Activities** • Storage of Acronis customers’ Content Data in Azure data center • Infrastructure provider for Acronis Professional Services Automation (PSA) and Direct Backup to Microsoft 365 Backup Storage (if used) ### I.T. Professional Service Ltd (ITPS) **Primary Business Address** Angel House Unit 5, Drum Industrial Estate, Chester Le Street, England, DH2 1AQ **Contact** 0191 442 8300 [https://www.itps.co.uk/get-in-touch/](https://www.itps.co.uk/get-in-touch/) [https://www.itps.co.uk/privacy-policy/](https://www.itps.co.uk/privacy-policy/) **Categories of Personal Information** Content Data **Location of Processing (including onward transfers)** United Kingdom **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision **Processing Activities** Georedundant storage of Acronis customers’ Content Data in a UK-based data center ### Seagate Technology LLC **Primary Business Address** 47488 Kato Road, Fremont, CA 94538, USA **Contact** [data.protection.contracts@seagate.com](mailto:data.protection.contracts@seagate.com) **Categories of Personal Information** Content Data **Location of Processing (including onward transfers)** Mapped with used Acronis data center as per Regions and Locations **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** Storage of Acronis customers’ Content Data for Acronis Archival Storage ### IONOS Group SE **Primary Business Address** Elgendorfer Str. 57, 56410 Montabaur, Germany **Contact** [datenschutz@ionos.de](mailto:datenschutz@ionos.de) **Categories of Personal Information** Content Data **Location of Processing (including onward transfers)** • Germany • France **Cross-border data transfers safeguards** EU, DPA + SCCs **Processing Activities** Storage of Acronis customers’ Content Data in Acronis Cloud DCs in Berlin, Germany and Niederlauterbach, France ### Leaseweb Australia PTY Ltd. **Primary Business Address** Suite 2 Level 25, 100 Miller Street, North Sydney NSW 2060, Australia **Contact** [privacy@au.leaseweb.com](mailto:privacy@au.leaseweb.com) **Categories of Personal Information** Content Data **Location of Processing (including onward transfers)** Australia **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** Storage of Acronis customers’ Content Data in Acronis Cloud DCs in Sidney, Australia ### Leaseweb Singapore Pte. Ltd. **Primary Business Address** Tai Seng Avenue, Tai Seng Exchange, Tower A #04-13, 536464, Singapore **Contact** [privacy@leaseweb.com](mailto:privacy@leaseweb.com) [legal@leaseweb.com](mailto:legal@leaseweb.com) **Categories of Personal Information** Content Data **Location of Processing (including onward transfers)** Singapore **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** Storage of Acronis customers’ Content Data in Acronis Cloud DCs in Singapore ## Processing Service Providers Third-party Processing Service Providers are subprocessors whose personnel process Content Data and Other Customer Data on our behalf as a part of the regular delivery of [Acronis Services](https://www.acronis.com/en/company/privacy/#privacy_statement/). ### Teleperformance Global Business Private Limited **Primary Business Address** Teleperformance Towers, Plot CST No. 1406 - A / 28 Mindspace, Goregaon (West), NA, Mumbai, Mumbai City- 400104, Maharashtra, India **Contact** [https://www.teleperformance.com/contact-us](https://www.teleperformance.com/contact-us) **Categories of Personal Information** • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning **Location of Processing (including onward transfers)** India **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** Customer Support services provision ### Microland Limited **Primary Business Address** 1B, Ecospace, Bellandur, Outer Ring Road, Bengaluru - 560 103, India **Contact** [dataprotection@microland.com](mailto:dataprotection@microland.com) [https://www.microland.com/contact](https://www.microland.com/contact) **Categories of Personal Information** • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning **Location of Processing (including onward transfers)** India **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** Customer Support services provision ### SCSK Serviceware Corporation (SCSKSW) **Primary Business Address** Toyosu Foresia 12F, 3-2-24 Toyosu, Koto-ku, Tokyo, Japan **Contact** [t.service.info.sp@scskserviceware.co.jp](mailto:t.service.info.sp@scskserviceware.co.jp) [privacy.sp@scskserviceware.co.jp](mailto:privacy.sp@scskserviceware.co.jp) **Categories of Personal Information** • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning **Location of Processing (including onward transfers)** Japan **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision **Processing Activities** Customer Support services provision ### Fortinet **Primary Business Address** 909 Kifer Road, Sunnyvale, California 94086 **Contact** [dsar@fortinet.com](mailto:dsar@fortinet.com) **Categories of Personal Information** • User names • Content Data – emails from protected mailboxes • Content Data – of files on collaboration apps storage **Location of Processing (including onward transfers)** • Europe or USA - mapped with a customer’s tenant location • Israel **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision **Processing Activities** Email security service and Collaboration Security provision ### OpenText Inc. **Primary Business Address** 275 Frank Tompa Drive Waterloo ON N2L 0A1, Canada **Contact** [DPO@opentext.com](mailto:DPO@opentext.com) **Categories of Personal Information** • User names • Hostname • IP and MAC addresses • In-product alerts information **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) **Processing Activities** Acronis Managed Detection and Response (MDR) service provision ### Legato Security Partners Inc. **Primary Business Address** 10 W. 100 S., Set 325, Salt Lake City, UT 84101 **Contact** [info@legatosec.com](mailto:info@legatosec.com) **Categories of Personal Information** • User names • Hostname • IP and MAC addresses • In-product alerts information **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** Acronis Managed Detection and Response (MDR) service provision ### NetCyberOps, LLC **Primary Business Address** 418 Bridewalk Lane, Murray, UT 84107, USA **Contact** [info@netcyberops.com](mailto:info@netcyberops.com) **Categories of Personal Information** • User names • Hostname • IP and MAC addresses • In-product alerts information **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** Acronis Managed Detection and Response (MDR) service provision ## Third-party System Providers Third-party System Providers are subprocessors whose services technically process Content Data and Other Customer Data through automated systems, where their personnel do not process data on an ongoing basis to deliver the service and do not act on our behalf as a part of the regular delivery of [Acronis Services](https://www.acronis.com/en/company/privacy/#privacy_statement/), but may access data on an exceptional basis (e.g. troubleshooting, security, or incident response). ### Microsoft Ireland Operations Limited **Primary Business Address** One Microsoft Place South County Business Park, Leopardstown, Dublin 18, DB18 P521, Ireland **Contact** +1 (425) 882 8080 [https://www.microsoft.com/en-us/concern/privacy](https://www.microsoft.com/en-us/concern/privacy) [https://privacy.microsoft.com/en-us/privacystatement#mainhowtocontactusmodule](https://privacy.microsoft.com/en-us/privacystatement#mainhowtocontactusmodule) **Categories of Personal Information** • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer as a part of communication, collaboration materials during support services provisioning or other interactions **Location of Processing (including onward transfers)** EU **Cross-border data transfers safeguards** EU, DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) **Processing Activities** • Microsoft 365 as platform for collaboration and communication use, including Exchange Online, SharePoint Online, Microsoft OneDrive, Microsoft Teams, Copilot • Azure Open AI related to/used in Acronis Services to enhance support, reporting and other enabled in-products functionality; AI-powered functionality and features are marked and visible ### Salesforce, Inc. **Primary Business Address** Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA **Contact** [privacy@salesforce.com](mailto:privacy@salesforce.com) **Categories of Personal Information** • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) **Processing Activities** Cloud Customer Relationship Management (CRM) system ### OwnCompany Inc. **Primary Business Address** OwnCompany Inc. 940 Sylvan Ave, Englewood Cliffs, NJ 07632 **Contact** 0191 442 8300 [privacy@ringcentral.com](mailto:privacy@ringcentral.com) **Categories of Personal Information** • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) **Processing Activities** SalesForce backup service ### ClickHouse, Inc. **Primary Business Address** 650 Castro St. Ste. 120 Unit 92426, Mountain View, CA 94041, USA **Contact** [privacy@clickhouse.com](mailto:privacy@clickhouse.com) **Categories of Personal Information** Personal information which may be a part of EDR/XDR events. For Acronis PSA only: support-ticket message bodies, ticket titles and reasons, and names and email addresses of partner staff and partner-customer contacts associated with the tickets. **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision **Processing Activities** Database management service for Acronis EDR/XDR service. Analytical storage and processing of Acronis PSA support-ticket data ### Zoom Communications, Inc. **Primary Business Address** 55 Almaden Blvd, 6th Floor **Contact** [https://explore.zoom.us/docs/en-us/contact.html](https://explore.zoom.us/docs/en-us/contact.html) **Categories of Personal Information** • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** SaaS solution provider of remote conferencing services ### RingCentral Germany GmbH through its agent Avaya LLC **Primary Business Address** Hamburg Business Center Poststraße 33 Hamburg, 20354, Germany **Contact** [privacy@ringcentral.com](mailto:privacy@ringcentral.com) [https://www.ringcentral.com/whyringcentral/contactus.html](https://www.ringcentral.com/whyringcentral/contactus.html) **Categories of Personal Information** • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** Business communication platform. IP telephony provider. ### TeamViewer Germany GmbH **Primary Business Address** Bahnhofsplatz 2, 73033 Göppingen, Germany **Contact** [privacy@teamviewer.com](mailto:privacy@teamviewer.com) **Categories of Personal Information** • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning **Location of Processing (including onward transfers)** • Germany • USA **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** SaaS solution provider of remote conferencing services ### OpenAI, LLC **Primary Business Address** 1455 3rd St San Francisco, CA 94158 **Contact** [https://privacy.openai.com](https://privacy.openai.com/) [dsar@openai.com](mailto:dsar@openai.com) **Categories of Personal Information** • Content Data – as a part of Acronis services use • Other Customer Data – as a part of Acronis services use **Location of Processing (including onward transfers)** USA **Cross-border data transfers safeguards** DPA + SCCs **Processing Activities** Generative AI related to/used in Acronis Services to enhance support, reporting and other enabled in-products functionality, e.g. Acronis AI Copilot, AI-assisted threat hunting, Malicious scripts interpretation. AI-based functionality and features are marked and visible. ### Cloudflare, Inc. **Primary Business Address** 101 Townsend Street, San Francisco, CA 94107 **Contact** Emily Hancock, DPO [legal@cloudflare.com](mailto:legal@cloudflare.com) **Categories of Personal Information** • End-user log data (IP addresses; Zero Trust names/emails) • HTTP headers and content • Cookies • Agent data (browser, OS, device information) **Location of Processing (including onward transfers)** • EEA, UK, and Switzerland, as well as outside of these regions • US-based importer and geographically distributed data centers • Sub-processors listed at [https://www.cloudflare.com/gdpr/subprocessors/](https://www.cloudflare.com/gdpr/subprocessors/) **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) **Processing Activities** Anti-DDoS protection and Web Application Firewall for Acronis Cyber Platform (ehemals Acronis Cyber Protect Cloud) ### Datadog, Inc. **Primary Business Address** 620 8th Avenue, 45th Floor, New York, NY 10018-1741, USA **Contact** [privacy@datadoghq.com](mailto:privacy@datadoghq.com) **Categories of Personal Information** Information which could be a part of system and application logs generated by Acronis Cyber Platform (ehemals Acronis Cyber Protect Cloud) and related infrastructure (users' and devices' identifiers, IP addresses, application and infrastructure errors and events) **Location of Processing (including onward transfers)** EU (Germany) **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) **Processing Activities** Log management system for Acronis Cyber Platform (ehemals Acronis Cyber Protect Cloud) ### Atlassian Pty Ltd **Primary Business Address** Level 6, 341 George Street, Sydney NSW 2000, Australia **Contact** [privacy@atlassian.com](mailto:privacy@atlassian.com) **Categories of Personal Information** • Personal data provided to Acronis as part of MDR service enablement and provisioning, such as names, emails, phone numbers, organization names, and device information (names, domain, IP address) • Data which is part of MDR incidents **Location of Processing (including onward transfers)** European Union **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) **Processing Activities** Service management system for processing tickets related to the MDR service ### Elasticsearch, Inc **Primary Business Address** 88 Kearny St., Floor 19, San Francisco, CA 94108, USA **Contact** [https://elastic.checkbox.ai/pubt/dc3ea4b9-cde7-48d5-af3c-ab7c39b9fb3f](https://elastic.checkbox.ai/pubt/dc3ea4b9-cde7-48d5-af3c-ab7c39b9fb3f) **Cross-border data transfers safeguards** DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) **Processing Activities** Log storage and management system for EDR/XDR and MDR