Release Notes

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Build11530Apr 10, 2018

Acronis True Image for Windows

Fixed issues

  • An unclear error message is displayed while backing up to the cloud: 'FES request failed.'
  • The product is locked and the 'Subscription expired' lock screen appears for users with an active subscription license, if the license conflict was not resolved at the account management web page.
  • The 'Expired subscription' lock screen is shown to the users with an active subscription if they could not sign in to the account for 30 days.
  • The product activation fails if the installed BIOS firmware does not support BIOS ID requests.
  • The product subscription is shown as Trial after the product upgrade from version 2017 to 2018.
  • A system report generated from the application hangs if the C:\ProgramData\Acronis folder contains a file.
  • A mapped network drive does not work under WinPE-based bootable media.
  • Backup to CD or DVD fails with the error 'Cannot open the backup.'
  • After cleaning up old backup versions on the Acronis Cloud web application, the storage space is not freed up.

Known issues

  • [TI-119448] The message 'The data you are trying to use is blocked at the moment. Please try again later.' appears on backup deletion.
  • [TI-115928] The archiving operation fails with error 'Write error' after the computer is woken up from the sleep mode.
  • [TI-54006] Some files remain on the local PC after archiving if the Internet connection is lost for some time during the archiving operation.
  • [TI-102104] Intel Stream x360 does not boot after recovery from a cloud backup.
  • [TI-100468] Acronis True Image requests credentials for a mapped public network share during the backup destination selection.
  • [TI-111221] The 'Do not back up on battery' option is not shown in settings after installing a UPS.

System requirements

Hardware requirements:

  • A CPU that supports SSE instructions

Operating systems:

  • Windows 10 Fall Creators Update (all editions)
  • Windows 10 Creators Update (all editions)
  • Windows 10 (all editions)
  • Windows 8.1 (all editions)
  • Windows 8 (all editions)
  • Windows 7 SP1 (all editions)
  • Windows Home Server
  • Windows XP SP3 (32-bit) New features have limited support in Windows XP.

It is possible for the software to work on other Windows operating systems, but it is not guaranteed.

File systems:

  • FAT16/32
  • NTFS
  • Ext2/Ext3/Ext4 The Ext2/Ext3/Ext4, ReiserFS, and Linux SWAP file systems are supported only for disk or partition backup/recovery operations.
  • ReiserFS The Ext2/Ext3/Ext4, ReiserFS, and Linux SWAP file systems are supported only for disk or partition backup/recovery operations.
  • Linux SWAP The Ext2/Ext3/Ext4, ReiserFS, and Linux SWAP file systems are supported only for disk or partition backup/recovery operations.

Storage media:

  • Internal hard disk drives
  • External hard disk drives with any of the following interfaces: USB (including USB 3.0), eSATA, FireWire (IEEE-1394), and SCSI
  • Solid State Drives (SSD)
  • Networked storage devices
Build10440Nov 23, 2017

Acronis True Image for macOS

What's new

  • An ability to buy licenses via the in-product store.
  • Recovery of an APFS-based system can be done without using additional scripts.
  • A new Nonstop schedule setting for file-level cloud backups.
  • A new calendar-based retention policy for nonstop backups to the cloud.
  • Information about recovery operations was added to the Activity tab.
  • Improved the statistics diagram on the Backup tab.
  • A link to the Online Dashboard was added to the Account tab.
  • In-product notifications about license conflicts were implemented.
  • Reworked error messages for the cases when a backup destination is not available.
  • The ability to re-scan a QR code to reconnect mobile devices to a computer.
  • A new default setting to prevent a computer from sleeping during mobile backup.
  • The ability to view backup comments under bootable media.
  • Bug fixes and other improvements.

Fixed issues

  • Old cloud backup versions are not deleted if the retention rules are set up by version age.
  • A backup to an external drive runs even when the destination is unavailable.
  • The console hangs if Mac goes to sleep and then wakes up during a backup.
  • An incremental Instagram backup fails with the 'Error from Archive Server' error if the previous backup was canceled.
  • Active Protection does not work on MacOS 10.13.2 Beta.
  • Google Chrome crashes on opening Acronis True Image.
  • On the Archiving tab, a path to the added file is not displayed after switching to another tab and then going back to Archiving.
  • Local mobile backup: an incorrect download link is specified in the 'Connect your device' window.
  • The backup comment is not reflected on the Activity tab.
  • Cleanup operation of a backup on an external drive is not displayed on the Activity tab.
  • macOS restarts if Boxcryptor is installed and Acronis Active Protection is turned on.

Known issues

  • [TI-119797] An incremental backup starts automatically after the system disk was recovered to the original location.
  • [TI-80267] The Recovery HD partition is not mapped automatically during recovery if the OS uses CoreStorage.
  • [TI-77461] The archiving operation is not paused after losing connection to the destination device and does not start after reconnection.
  • [TI-76748] A failed backup to an NAS does not resume after restoring the NAS connection settings.
  • [TI-80948] In case of unstable network connection, the recovery from a network share fails and the message 'The end of file has been reached' is displayed.

System requirements

Operating systems:

  • macOS High Sierra 10.13
  • macOS Sierra 10.12
  • OS X El Capitan 10.11
  • OS X Yosemite 10.10

File systems:

  • Mac OS Extended format (case-insensitive)
  • FAT32
  • exFAT
  • NTFS (An NTFS volume can be backed up and recovered, but it cannot be used as a backup destination or a file recovery destination.)

Unsupported configurations:

  • RAIDs of any kind
Build4.3.3Oct 18, 2017

Acronis Mobile for iOS

Installation procedure

  1. Download and install the application from https://itunes.apple.com/app/id978342143.
  2. Run the application.

Fixed issues

  • Recovery from an Android backup to an iOS device fails if there are corrupted files in the backup.
  • In the app for NAS devices, the QR code is not shown when accessing the NAS device interface via HTTPs (HTTP can be used as a workaround).
  • After the full recovery from an encrypted backup, information about this backup remains in the application.
  • The message 'An unexpected error has occurred' is shown when an incorrect password is entered.
  • Contacts are recovered without the photos attached to them.

Known issues

  • [MB-74677] The setup page is shown if a backup failed and you tapped 'Cancel' in the error message window.
  • [MB-41351] Recovery is available if there is no access permission for the data category in the mobile app.
  • [MB-27636] The screen with message 'New data to back up!' is displayed in the mobile app right after completing a backup successfully.

System requirements

  • An iPhone, iPad, or iPod running iOS 8 or later.
Build4.3.2Nov 22, 2017

Acronis Mobile for Android

Installation procedure

  1. Download and install the application from https://play.google.com/store/apps/details?id=com.acronis.acronistrueimage
  2. Run the application.

Fixed issues

  • An incorrect icon is shown on the empty Access and recovery page after connecting the mobile device to an NAS.
  • The application crashes if an encrypted backup is created after canceling the previous backup.
  • The application crashes if less than 5 percent of RAM is available.
  • In the app for NAS devices, the QR code is not shown when accessing the NAS device interface via HTTPs (HTTP can be used as a workaround).

Known issues

  • [MB-54019] The Last backup field shows wrong time elapsed from the moment of the last backup operation.

System requirements

  • Smartphones and tablets running Android 4.1 or later.