Can I use a single account to manage all my customers?

1. A single partner administrator account can manage day-to-day operations, like checking statuses and performing file restores. 2. An individual customer account must be created for initial agent deployment and some restores. This account can be linked to the same email but must have a unique account name. 3. Individual accounts are created for security purposes. They provide data isolation between customers.

During the SP trial period, what happens if a partner provisions a customer's account under Production mode? Will that be chargeable?

While the main SP account is completing a trial, the rest of the accounts created (whether in trial or production) will not be chargeable during the 30-day trial period.

Can I configure custom branding or white labeling for a partner?

Yes. it is possible via the Settings --> Branding tab. If you would like to redirect your own URLs to access Acronis services, you’ll need to take some additional steps. Please refer to this Knowledge Base article for guidance.

How can an admin control login access?

The company administrator controls access through user management, specifically: User account creation User account deletion User access suspension User role assignment User service access

What kind of reporting is available through Acronis Cyber Cloud?

Acronis Cyber Cloud provides two types of reporting: Service usage reporting (also available via API) provides actual usage data for every service on the platform and every metered offering item (the number of protected devices by type, GBs of storage used, etc.) Dashboards and widgets provide detailed information about customer service activities (their success/failure status), storage locations (available space), alerts, and other parameters

Does Acronis provide a REST-API?

Yes. A developers guide can be found here.

What certifications are required for the partners' engineer to support Acronis Cyber Cloud?

Partners are required to do online training (available at https://kb.acronis.com/msptraining) and become Acronis Certified Engineers for Cyber Cloud to provide 1st level support.

Can my customer call your support?

In our service provider model, the service provider conducts Tier 1 technical support for the customer.

Cloud Platform as a Service | MSP Solutions

Protect all clients, whatever their hardware, software, or use case

Acronis Cyber Cloud is a platform that enables service providers to deliver cyber protection in an easy, efficient and secure way. With a single platform, you and your customers gain access to hybrid cloud backup, disaster recovery, ransomware protection, file sync and share, and blockchain-based file notarization and e-signature services, all managed from a centralized console.

…

1:55

Superior protection
Goes beyond backup and disaster recovery by safeguarding client data and systems with AI- and blockchain-based solutions.
Greater efficiency
A single console streamlines management, maintenance, training, supervision, and billing so you can concentrate on your clients.
Business differentiation
Enables you to build new standard and custom services, white label them, and price them so you stand out from the competition.

Discover the platform trusted by thousands of service providers worldwide

21,000
service providers
5.5M
end users
50
data centers
26
supported languages

Acronis Cyber Cloud platform

Through one integrated platform, service providers can deliver all of the cyber protection solutions today’s clients demand via a single pane of glass.

Flexibility and Control

Three deployment options
Choose the deployment that’s right for you: Acronis-hosted (turnkey SaaS solution), hybrid (hosted and cloud storage), or service provider-hosted (private cloud).
Multi-tier cloud architecture
Create a service distribution hierarchy with unlimited customer and partner account levels, plus manage unique offering and quotas using vertical grouping.
Centralized management
Simplify everyday operations: a single pane of glass offers a multi-service, multi-tenant portal so you can easily manage your clients and service management tasks.
Pay-as-you-go pricing
Meet the dynamic needs of your customers with a 100% pay-per-use licensing model. Per-GB and per-workload licenses are available – choose whichever works best for you.
Service white labeling
Increase your brand recognition. With more than 20 customization options, you can customize your services and console to differentiate your business.
Data center site selection
Ensure compliance and keep a local presence by choosing where to host the system and store customer data – access secure Acronis, Google and Microsoft data centers worldwide.

Easy integration and customization

Acronis Cyber Cloud works with the other systems you already have in place, with native integration with Kaseya, Autotask, ConnectWise Automate, ConnectWise Manage, cPanel, Atera, CloudBlue, Wasabi, HostBill, Odin, Plesk, RackNap, and WHMCS. You can also further integrate and automate with the Acronis Cyber Platform’s RESTful APIs and SDKs.

Explore the integrations

Acronis #CyberFit Partner Program

Your success ensures our success, so Acronis is with you at every stage of your business growth with robust sales, marketing, and technical support

Partner Care Team
Within 24 hours of registering, members of our Partner Care Team will contact you with all the details about the privileges you gain as an Acronis partner. If you ever need assistance, they’re available with the support you need – so you’re never alone.
Training and certification
Hone the technical and sales skills that will help you thrive. The Acronis CyberFit Academy offers training sessions, certification programs, webinars, and virtual conferences that will have you ready to face any challenge and seize every opportunity.
Marketing and sales tools
Close more deals and upsell more clients with proven sales and marketing assets. With campaigns-in-a-box, pricing and positioning guides, and demos at your fingertips, you’ve got everything you need to grow revenue, reduce churn, and ensure your success.

Learn more

Acronis Cyber Cloud

Deliver all the cyber protection services your clients seek via one platform

+1 202-601-3104

Listen to what other MSPs have to say

…
2:21
…
3:00
…
1:57
…
2:00

Global data center presence

Help your clients meet their unique needs by storing their data where they choose. With multiple data centers worldwide, Acronis enables you to meet the compliance, data sovereignty, and performance requirements of all your clients.

Acronis Cloud DC

Acronis CyberNet DC

Google Cloud Platform

Microsoft Azure

Find data centers

Looking for help?

Frequently asked questions

Sorry, your browser is not supported.

It seems that our new website is incompatible with your current browser's version. Don’t worry, this is easily fixed! To view our complete website, simply update your browser now or continue anyway.