How to collect crash dumps

Because a crash of Acronis True Image 2019 or Windows can be caused by different reasons, each crash case must be investigated separately. Acronis Customer Central would appreciate if you could provide the following information:

If Acronis True Image 2019 crashes, please provide the following information:

1. A description of the exact sequence of steps performed before you encountered the issue.
2. A crash dump. For information on how to collect such a dump, see the Acronis Support Knowledge Base (KB) article at https://kb.acronis.com/content/27931.

If Acronis True Image 2019 causes a Windows crash:

1. A description of the exact sequence of steps performed before you encountered the issue.
2. A Windows dump file. For information on how to collect such a dump see the Acronis Support KB article at https://kb.acronis.com/content/17639.

If Acronis True Image 2019 hangs:

1. A description of the exact sequence of steps performed before you encountered the issue.
2. A userdump of the process. See the Acronis Support KB article at https://kb.acronis.com/content/6265.
3. The Procmon log. See the Acronis Support KB article at https://kb.acronis.com/content/2295.

If you cannot access the information, contact Acronis Customer Central for an FTP link for uploading files.

This information will speed up the process of finding a solution.