A typical scenario:

1. You start Acronis True Image 2019 and provide credentials to your Acronis account.
2. The following error appears: "An error occurred while signing in. Please try again later."

How to resolve

A typical scenario:

1. You start Acronis True Image 2019 and see that the product is not activated.
2. The following error appears: "You've exceeded the maximum number of activations for this serial number."

How to resolve

A typical scenario:

1. You want to activate Acronis True Image 2019 and provide a serial number.
2. The serial number is accepted, but you see one of the following error messages: "You've exceeded the maximum number of activations for this serial number." or "The trial will expire in 29 days."
3. You try to resolve the issue by clicking Resolve issue or Enter serial number, but the following error appears in a later step: "This serial number is already registered to another account."

How to resolve

A typical scenario:

1. You want to browse backup contents in File Explorer, either for recovery purposes or to check what is inside a particular backup.
2. You locate the corresponding .tib file and double-click it.
3. The backup opens, but the files and folders are not displayed.

How to resolve

A typical scenario:

1. You have a backup configured to be saved on a USB drive. You plug in the USB drive to your computer, and then start the backup.
2. The backup does not start, pauses or fails. The following error appears: "Plug in external drive <drive_letter>."

How to resolve

A typical scenario:

1. Backup to Acronis Cloud fails.
2. When you click the status icon to see details, the error says "Write error" or "Error occurred while writing the file" or "FES request failed."

How to resolve

A typical scenario:

1. You recover your computer to dissimilar hardware and apply Acronis Universal Restore.
2. The process completes successfully, but the recovered computer goes to BSOD and the following error appears: "Stop 0x0000007B."

How to resolve