Acronis System Report

When you contact the Acronis support team, they will usually need information about your system in order to resolve your problem. Sometimes getting the information is an inconvenient process and may take a long time. The Generate system report tool simplifies the procedure. It generates a system report containing all the necessary technical information and allows you to save the information to file. When it’s necessary, you can attach the created file to your problem description and send it to Acronis support team. This will simplify and speed up the search for a solution.

To generate a system report, perform one of the following:

• On the sidebar, click Help, and then click Generate system report.
• On the Windows Start menu, click All Programs -> Acronis -> Acronis True Image 2019 -> Tools and Utilities -> Acronis System Report.
• Press CTRL+F7. Note that you can use the key combination even when Acronis True Image 2019 is performing any other operation.

After the report is generated:

• To save the generated system report to file, click Save and in the opened window specify a location for the created file.
• To exit to the main program window without saving the report, click Cancel.

You can place the tool on your bootable rescue media as a separate component to generate a system report when your computer cannot boot. After you boot from the media, you can generate the report without running Acronis True Image 2019. Simply plug in a USB flash drive and click the Acronis System Report icon. The generated report will be saved on the USB flash drive.

To place the Acronis System Report tool on a bootable rescue media:

• Select the Acronis System Report check box on the Rescue Media Content Selection page of the Acronis Media Builder wizard.
• Click Next to continue.

Creating a system report from the command line prompt

1. Run Windows Command Processor (cmd.exe) as administrator.
2. Change the current directory to the Acronis True Image 2019 installation folder. To do so, enter:

   cd C:\Program Files (x86)\Acronis\TrueImageHome

3. To create the system report file, enter:

   SystemReport

   File SystemReport.zip will be created in the current folder.

   If you want to create the report file with a custom name, type the new name instead of <file name>:

   SystemReport.exe /filename:<file name>

To generate a system report under bootable media:

1. Create Acronis bootable rescue media, if you do not have it. See details in Acronis Media Builder.
2. Arrange the boot order in BIOS so as to make your rescue media device (CD, DVD or USB drive) the first boot device. See Arranging boot order in BIOS.
3. Boot from the rescue media and select Acronis True Image 2019.

   Instead of clicking Acronis True Image 2019, you can plug in a USB flash drive and click Acronis System Report. In this case the program generates a report and automatically saves it to the flash drive.

4. Click the arrow next to the Help icon (), and select Generate system report.
5. After the report is generated, click Save and in the opened window specify a location for the created file.

   The program will archive the report into a zip file.