Acronis provides full support for the three latest minor versions of the product. Customers are encouraged to update to the latest available build to ensure they have the most stable and secure version of the product.
Customers wishing to receive more support offerings during a product's extended support phase — e.g. Acronis Support and developer investigation of product hotfixes/patches for selected issues of any severity level — should contact their dedicated account manager or regional sales representative to determine the most appropriate support program for their organization’s needs.
During the trial period, support is only provided for the current version of the product.