Acronis Cyber Protect Cloud
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Acronis RMM

Remote monitoring and management software for MSPs

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Industry recognition
Acronis recognized for rapid growth and momentum in the Canalys RMM and PSA Leadership Matrix 2024  

Achieve peak MSP performance with a natively integrated, secure, AI-powered RMM

Enhance client satisfaction by delivering superior IT administration and monitoring services while improving security posture for both endpoints and Microsoft 365. Boost technician performance with seamless automation of IT management.
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  • Natively integrated with cybersecurity and data protection in a single console
    The platform approach is a reality: all components are unified in one console and use the same agent. Native integrations bring unique features like fail-safe patching and AI-assisted scripting for cyberattack remediation that enhance protection, reliability and efficiency.
  • Security-first approach and extensive security features
    Acronis takes a security-first approach, addressing cyberthreats with full-cycle security aligned with major compliance standards like NIST and secure code development. Acronis RMM strengthens these measures with features like vulnerability assessments, patch management, secure scripting with self-defense, secure remote access and native integration with Acronis XDR.
  • Automate everything — powered by AI and ML
    Prevent downtime with AI-based patch stability scoring, speed up deployment and reduce errors with Copilot for software deployments and automate routine tasks with AI-assisted scripting. Use anomaly-based monitoring to cut alert noise and ML-driven hard drive health checks to detect failures early.

Includes all you need to deliver superior IT administration services, improve client security posture and boost technician performance:

  • Asset management
    Asset management

    • Device Sense™ for device discovery.*
    • Hardware* and software inventory.
    • Geolocation tracking for devices.

  • Security and compliance
    Security and compliance

    • Vulnerability assessments.**
    • AI-assisted patch management with fail-safe patching.
    • Anti-malware and firewall software monitoring.

  • Monitoring and response
    Monitoring and response

    • System and hardware monitoring with configurable alerts.
    • ML-based anomaly detection.
    • Auto-response actions.

  • System administration task automation
    System administration task automation

    • AI-assisted scripting.
    • DeployPilot™ for AI-enhanced software deployment.

  • Remote support
    Remote support

    • Built-in, top-tier remote desktop and assistance.
    • Quick remote management actions.
    • Chat between technician and remote users.

  • Microsoft 365 management
    Microsoft 365 management

    • Security posture monitoring and management.
    • User management.

* Available as part of Acronis Cyber Protect Cloud standard product.
** Vulnerability assessments for third-party Windows applications are available as part of Acronis RMM, while assessments for Microsoft products, Apple and third-party applications and Linux are included in the Acronis Cyber Protect Cloud standard product.

Native integrations enhance protection, reliability and efficiency

Built-in integrations between Acronis RMM and other Acronis services enable unique features and synergies.

  • RMM + EDR/XDR
    RMM + EDR/XDR

    • In XDR’s "Incidents" view, you can patch affected machines to prevent future attacks, remediate attacks using AI-assisted scripting, and remotely access affected machines to investigate incidents.
    • When deploying software, perform automatic anti-malware scans and digital signature checks.
    • Monitor the status of anti-malware and firewall software.
    • Ensure secure scripting with self-defense against threats.

  • RMM + Backup & DR
    RMM + Backup & DR

    • Automatically back up systems before patching via fail-safe patching.
    • Enable automatic patching and software updates after system recovery from a backup.
    • Proactively manage hardware failures with ML-based hardware health monitoring and cloud DR capabilities.

  • RMM + PSA
    RMM + PSA

    • Streamline billing for all endpoint management services. Combine charges for Acronis software and human labor costs into a single invoice and offer flexible billing options to clients.
    • Resolve tickets faster: Manage tickets and alerts, connect remotely and resolve issues — all within a single console.

Acronis RMM

Achieve peak MSP performance with a natively integrated, secure, AI-powered RMM

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Frequently Asked Questions

  • Does Acronis Cyber Protect Cloud with RMM offer automated patch management?

    The RMM add-on adds extensive patch management capabilities, mapped directly to the vulnerability assessments for proper prioritization.

    The solution also provides thorough visibility into endpoint protection through vulnerability and security gaps assessments.

    Acronis RMM’s patch management capabilities can also be fully automated. Service providers can easily plan and automate their work with an ability to schedule patch deployment tasks. The solution’s auto-approval capability also reduces the staff needed for patch testing and quality control.

    As part of the process, an integrated fail-safe patching technology backs up the system before a patch is applied to enable fast recovery in case a faulty patch renders the system unstable.

  • How does Acronis RMM integrate data protection management?

    The RMM add-on extends the capabilities of Acronis Cyber Protect Cloud to deliver comprehensive data protection management, encompassing multiple defense layers.

    With Acronis RMM, service providers can map vulnerability assessments with a patch management service to prioritize the closing of security gaps based on their severity.

    For thorough visibility over protected assets, the add-on collects information about hardware and software assets to provide a common view for easy planning, preparation, and tracking of updates and replacements to ensure no data loss.

    Moreover, systems are protected against downtime and data loss due to patch failures, since Acronis Cyber Protect Cloud’s agent automatically makes a full-image backup of the machine before applying a patch, enabling immediate recovery.

  • How can the vulnerability management capabilities help reduce management work?

    Acronis Cyber Protect Cloud assesses system vulnerabilities and lists them based on criticality within the Acronis RMM Console. This helps ease patch prioritization efforts, providing visibility over vulnerabilities with information on their criticality.

    Patch management can also be automated, deploying patches on a schedule. Acronis RMM also reduces the personnel needed to operate patch testing and quality control with auto-approval capabilities. To minimize planned downtime, flexible reboot and maintenance window options are provided.

    Software inventory collection helps service providers maintain a full list of software used by clients and includes change tracking to properly prepare, plan, and track updates.

  • How is Acronis RMM remote desktop and assistance different from other solutions?

    When help is needed by end users, remote desktop and assistance addresses vulnerabilities associated with RDP with a new, secure, cross-platform protocol that works across Windows, Linux, and Mac OSs, with excellent performance — even in cases of limited bandwidth — from within the Acronis Cyber Protection service console, with no additional costs related to other remote applications.

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