Creating a custom rescue CD

In most cases you can use a standard rescue CD created with a help of Acronis Media Builder. For more information see Creating bootable rescue media.

If the recovery environment cannot detect some of the hard disk drives, the network adapter, the mouse or the keyboard, usually there is a problem with the drivers. So when the standard rescue CD lacks some of your hardware drivers, you need to create a custom one.

The Linux-based recovery environment used by Acronis does not provide the ability for users to add new drivers. Because of this, you should request Acronis Customer Service Department to create a custom rescue CD that will have all the drivers you need.

Before making a request, collect the information about your system. To do this you need to create a system report under bootable media.

To generate a system report:

1. Create Acronis bootable rescue media, if you do not have it. See details in Acronis Media Builder.
2. Arrange the boot order in BIOS so as to make your rescue media device (CD, DVD or USB stick) the first boot device. See Arranging boot order in BIOS.
3. Boot from the rescue media and select True Image.

   Instead of clicking True Image, you can plug in a USB flash drive and click Acronis System Report. In this case the program generates a report and automatically saves it to the flash drive.

4. Click the arrow next to the Help icon (), and select Generate system report.
5. After the report is generated, click Save and in the opened window specify a location for the created file.

   The program will archive the report into a zip file.

Send the file to the Acronis Customer Service Department. They will build an iso image of a custom rescue media compatible with your computer hardware and send you the iso file. Burn this file to a CD/DVD using a program that can handle iso files such as Nero.

Please be aware that finding the appropriate drivers and making the custom rescue media may take time. Furthermore, finding the appropriate drivers may be not possible in some cases.

After burning your custom rescue CD, test it to make sure that all your computer hardware is now detected in the recovery environment.