Email Templates

Files Advanced makes extensive use of email messages to provide dynamic information to users and administrators. Each event has an HTML and text associated template. You can click the Email Template pull down menu to select an event and edit both templates.

All emails sent by the Files Advanced server can be customized to meet your needs. For each email, you will need to provide both HTML and text-formatted email templates. Template bodies must be written in Liquid. Please review the default templates to determine how best to customize your templates.

Note: As of Files Advanced version 7.3, Liquid is the default template markup. If you have custom templates written in ERB, then ERB will be the default template markup for your server even if you upgrade.

Note: If you are using custom images in the email templates, these images should be hosted and must be somewhere accessible on the internet.

If you have upgraded from mobilEcho, the customizations you have done to the email templates are not migrated and you will need to customize the new templates. A copy of your previous mobilEcho templates can be found in the Legacy mobilEcho files folder by default located here: C:\Program Files (x86)\Group Logic\Access Server\Legacy mobilEcho files. The files are named invitation.html.erb and invitation.txt.erb.

• Select Language - Select the default language of the invitation emails.

  Note: When sending an enrollment invitation or an invitation to a share or sharing a single file, you can select another language in the invitation dialog.

• Select Email Template - Select the template you want to view or edit. Each template is used for a specific event (e.g. Enrolling a user for mobile access, resetting a user's password).

  Note: Custom templates are not automatically updated when you update Files Advanced. If you want to use these updates introduced by Acronis, you must manually implement them in your custom templates. You will have to do this for all languages that you support and use.

• Available Parameters - The available parameters are different for each template and will change based on the template you've selected.
• Email Subject - The subject of the invitation email. Pressing the View Default link will show you the default subject for that language and email template.
• HTML Email template - Shows the HTML-coded email template. If you enter valid HTML code, it will be displayed.Pressing the Preview button will show you a preview of how your current template looks.
• Text Email template - Shows the text-based email template. Pressing the Preview button will show you a preview of how your current template looks.

Note: Always remember to click the Save Templates button when you finished modifying your templates.

Note: Editing a template in English does not edit the other languages. You need to edit each template separately for each language.

Notice that templates allow you to include dynamic information by including parameters. When a message is delivered these parameters are replaced with the appropriate data.

Different events have different available parameters.

Note: Pressing the View Default button will show you the default template.