Monitoring

The performance of this server can be monitored using New Relic. If you would like to monitor this server, please enable monitoring and provide the path to your New Relic YML file. To obtain a New Relic YML file, you will need to create an account with New Relic.

Linked JPEG File Template AAS

Note: It is highly recommended not to put your New Relic YML file into the Files Advanced server directories to avoid having your file accidentally removed or altered on upgrade or uninstall.

Note: If you make changes to your New Relic YML file, or change New Relic YML files, you will need to restart the Files Advanced Tomcat service for the changes to take effect.

Enable New Relic monitoring? - If enabled, you are required to provide a path to the New Relic configuration file (newrelic.yml)

Installing New Relic

This type of installation will let you monitor your Files Advanced Server application, not the actual computer on which it is installed.

  1. Open http://newrelic.com/ and create a New Relic account or log in with an existing account. Once that is done, proceed with your Application configuration.
  2. For Application Type select APM.
  3. For platform, select Ruby.
  4. Download the New Relic script shown in Step 3 of the New Relic Starting Guide (newrelic.yml).
  5. Open your Files Advanced web console.
  6. Navigate to Settings -> Monitoring.
  7. Enter the path to the newrelic.yml including the extension (e.g C:\software\newrelic.yml). We recommend you put this file in a folder outside of the Files Advanced folder so that it will not be removed or altered on upgrade or uninstall.
  8. Click Save and wait a couple of minutes or until the Active application(s) button becomes active on the New Relic site.
  9. If more than 10 minutes pass, restart your Files Advanced Tomcat service and wait a couple of minutes. The button should be active now.
  10. You should be able to monitor you Files Advanced server via the New Relic website.

All the information the Files Advanced server logs about trying to connect to New Relic and set up monitoring is in a file called newrelic_agent.log found here - C:\Program Files (x86)\Acronis\Common\apache-tomcat-7.0.34\logs. If you have any problems, you can find information in the log file.

There is frequently a warning/error that starts like this:
WARN : DNS Error caching IP address: Errno::ENOENT: No such file or directory - C:/etc/hosts which

That's a side effect of the code used to patch another New Relic bug and is innocuous.

If you want to monitor the actual computer as well

  1. Open http://newrelic.com/ and log in with your account.
  2. Press Servers and download the New Relic installer for your operating system.
  3. Install the New Relic monitor on your server.
  4. The New Relic server monitor requires Microsoft .NET Framework 4. The link the New Relic installer takes you to is only for the Microsoft .NET Framework 4 Client Profile. You will need to go to the Microsoft Download Center and download the entire .NET 4 Framework from the internet and install it before running the New Relic Server Monitor installer.