Security Policy

• App password creation - The mobile application can be set with a lock password that must be first entered when launching the application.
  • Optional - This setting will not force the user to configure an application lock password, but they will be able to set one from the Settings menu within the app if they desire.
  • Disabled - This setting will disable the ability to configure an application lock password from the Settings menu within the app. This might be useful in the case of shared mobile devices where you prefer that a user cannot set an app password and will lock other users out of the mobile app.
  • Required - This setting will force the user to configure an application lock password if they do not already have one. The optional application password complexity requirements and failed password attempt wipe setting only apply when App password creation is set to Required.
    • App will lock - This setting configures the application password grace period. When a user switches from the Files Advanced mobile app to another application on their device, if they return to the mobile app before this grace period has elapsed, they will not be required to enter their application lock password. To require that the password is entered every time, choose Immediately upon exit. If you would like the user to be able to modify their App will lock setting from within the mobile app settings, select Allow user to change this setting.
    • Minimum password length - The minimum allowed length of the application lock password.
    • Minimum number of complex characters - The minimum number of non-letter, non-number characters required in the application lock password.
    • Require one or more letter characters - Ensures that there is at least one letter character in the application password.
    • Mobile Client app will be wiped after X failed app password attempts - When this option is enabled, the settings and data in the mobile app will be wiped after the specified number of consecutive failed app password attempts.

• Wipe or lock after loss of contact- Enable this setting if you would like the mobile app to automatically wipe or lock in the case that it has not made contact with this Files Advanced server in a certain number of days.

  Warning! If the app fails to authenticate to the server for whatever reason, it will not count as contacting the server, even if the server is reachable!

  • Locked clients will automatically unlock in the event that they later contact the server successfully.
  • Wiped clients immediately have all the local files stored in the mobile app deleted, their client management policy removed, and all settings reset to defaults. Wiped clients will have to be re-enrolled in management to gain access to gateway servers.
  • Mobile Client app will be locked/wiped after X days of failing to contact this client's Files Advanced server - Set the default action after the client fails to contact this Files Advanced server for a number of days.
  • Warn user starting [ ] days beforehand - The Mobile app can optionally warn the user when a 'loss of contact' wipe or lock is going to happen in the near future. This gives them the opportunity to reestablish a network connection that allows the Mobile app to contact it's Files Advanced Server and prevent the lock or wipe.

• App Crash Reporting - Sends reports to Acronis if the mobile apps crash. No private data or identifying information is sent.
  • Never send reports
  • Allow user to choose to send reports
  • Always send reports

• Allow iTunes and iCloud to back up locally stored Files Advanced files - When this setting is disabled, the mobile app will not allow iTunes or iCloud to back up its files. This will ensure that no files within Files Advanced' secure on-device storage are copied into the backups.
• User can remove Mobile Client from management- Enable this setting if you would like your Files Advanced users to be able to uninstall their management policy from within Files Advanced. Doing so will return the application to full functionality and restore any configuration that was changed by their policy.
  • Wipe all Files Advanced data on removal - When user removal of policies is enabled, this option can be selected. If enabled, all data stored locally within the mobile application will be erased if it is removed from management, ensuring that corporate data does not exist on a client not under management controls.