User-side Management Enrollment Process

Each user sent a management enrollment invitation will receive an email that contains:

• A link to install the Files Advanced mobile from the Apple App Store.
• A link used to launch the Mobile app and automate the enrollment process.
• A one-time use PIN number.
• Their management server address.
• The email guides them through the process of installing the Files Advanced mobile and entering their enrollment information.

If the Mobile app has already been installed, and the user taps the "Tap this link to automatically begin enrollment..." option while viewing this email on their device, Files Advanced will automatically launch and the enrollment form will be displayed. The user's server address, PIN number, and username are also encoded in this URL, so these fields are auto-completed in the enrollment form. At this point, the user simply enters their password to complete the enrollment process.

The username and password required are the user's Active Directory username and password. These credentials are used to match them to the proper user or group management policy, for access to Gateway servers and if their management policy allows it, the saving of their credentials for Files Advanced server logins.

If their management policy requires an application lock password, they will be prompted to enter one. All password complexity requirements configured in their policy will be enforced for this initial password, and for any change of their application lock password in the future.

If their policy restricts the local storage of files on their device, they will be warned that existing files will be removed and allowed to cancel the management setup process if there are files they need to deal with before they are removed.

To enroll in management

Enroll automatically via enrollment email

1. Open the email sent to you by your IT administrator and tap the click here to install the Files Advanced link if you have not yet installed Files Advanced.
2. Once Files Advanced is installed, return to the invitation email on your device and tap Click this link to automatically begin enrollment in step 2 of the email.
3. An enrollment form will be displayed. If you used the link in the invitation email to start the enrollment process, your Server Address, PIN, and Username will be automatically filled out.

   Note: If your server does not require a PIN number, it will not be displayed in the enrollment form.

4. Enter your password and tap Enroll Now to continue.

   Note: The Username and Password are your standard company username and password. This is likely the same as you use to log into your computer or to your email.

5. After completing the entire form, tap the Enroll button.
6. Depending on the configuration of your company's server, you may be warned that your management server's security certificate is not trusted. To accept this warning and proceed, you can click Proceed Always.
7. If an application lock password is required for your Files Advanced mobile app, you will be asked to set one. Password complexity requirements may apply and will be displayed if needed.
8. A confirmation window may appear if your management policy restricts the storage of files in Files Advanced or disables your ability to add individual servers from within the Files Advanced mobile app. If you have files stored locally in the Files Advanced mobile app, you will be asked to confirm that any files in your My Files local file storage will be deleted. If you select No, the management enrollment process will be canceled and your files will remain unchanged.

Manual enrollment

1. Open the Files Advanced app.
2. Open Settings.
3. Tap Enroll.
4. Fill in your server's address, your PIN (if required), username and password.
5. After completing the entire form, tap the Enroll button.
6. Depending on the configuration of your company's server, you may be warned that your management server's security certificate is not trusted. To accept this warning and proceed, you can click Proceed Always.
7. If an application lock password is required for your Files Advanced mobile app, you will be asked to set one. Password complexity requirements may apply and will be displayed if needed.

A confirmation window may appear if your management policy restricts the storage of files in Files Advanced or disables your ability to add individual servers from within the Files Advanced mobile app. If you have files stored locally in the Files Advanced mobile app, you will be asked to confirm that any files in your My Files local file storage will be deleted. If you select No, the management enrollment process will be canceled and your files will remain unchanged.

Ongoing Management Updates

After the initial management setup, Files Advanced mobiles will attempt to contact the management server each time the client app is started. Any settings changes, server or folder assignment changes, application lock password resets, or remote wipes will be accepted by the client app at that time.

Connectivity requirements
Files Advanced clients must have network access to the Files Advanced server in order to receive profile updates, remote password resets, and remote wipes. If your client is required to connect to a VPN before they can access Files Advanced, they also need to connect to the VPN before management commands are accepted.

Removing Management

There are two options to remove your Files Advanced mobile from management:

• Turn off the Use Management option (if allowed by your policy)
• Remove the Mobile application

Depending on your Files Advanced management policy settings, you may have the right to remove the Files Advanced mobile from management. This will likely result in you not being able to access corporate files servers. If you are allowed to do so, follow these steps to unmanage your device:

To unmanage your device follow the steps below:

1. Tap the Settings menu.
2. Turn OFF the Use Management option.
3. Your profile may require that your Files Advanced mobile data is wiped when removing the device from management. You can cancel the process at this point if you don't want to be wiped.
4. Confirm removing Files Advanced from management by tapping YES in the confirmation window.

Note: If your Files Advanced policy does not allow you to unmanage your client, the Use Management option will not be displayed on the Settings menu. In this case the only way to remove the device from management is by uninstalling the Mobile application. Uninstalling the application will erase all existing Files Advanced mobile data and settings and will return the user to default application settings after reinstalling.

To uninstall the Files Advanced Mobile app, follow the steps below:

For iOS:

1. Hold your finger on the Mobile app icon until it starts shaking.
2. Tap the "X" button on the Mobile application and confirm the uninstall process.

For Windows:

1. Tap and hold the app icon.
2. Select Uninstall.

For Android:

Note: Android devices software vary and you settings might look slightly different.

1. Open your App menu and select Edit/Remove.
2. Find the Files Advancedapp and select it.
3. Press Remove.