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Cyber Protect Cloud
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Remote desktop
allows full access to a computer's resources remotely, mimicking the experience of sitting directly in front of the system.Remote assistance
is designed for targeted support tasks, such as configuring email settings or troubleshooting specific application errors, allowing technicians to view and interact with a user's desktop to troubleshoot issues effectively.Flexible connection options for unparalleled security and adaptability
Our remote solution supports a variety of technologies including RDP, HTML5, the proprietary NEAR protocol and Apple Screen Sharing, enabling MSPs to offer customized, client-centric solutions.
Secure, high-performance remote connection
Acronis' proprietary NEAR protocol provides secure, low-latency communication with robust AES encryption for all data, ensuring both security and efficiency.Connection via both desktop and web clients
Ensure flexibility and convenience by utilizing both options to maintain connections: desktop and web-based clients.Support for all Windows, macOS, and Linux machines
Manage any type of endpoint, including those on Mac and Linux, to meet the diverse needs of different clients and infrastructures effectively.Support for native RDP protocol
Utilize the Microsoft proprietary protocol, exclusive to Windows, available for those who prefer this method.
Comprehensive remote desktop software tailored for MSPs
Broad OS support
Compatibility with Windows, macOS and Linux ensures comprehensive user support.Single web console
Remote system connections are streamlined through a centralized console, accessible from any location.High performance
Leveraging hardware acceleration and low latency technology, our solution promises high performance over any network.Seamless integration
As part of Acronis RMM, the remote desktop functionality is included without extra costs, available directly from the same web console.Same agent utilization
The use of the same Acronis agent eliminates installation, simplifies maintenance and saves time.Remote actions
Includes capabilities for system shutdowns, reboots, and other remote operations.Quick Assist
This feature offers the flexibility to provide instant, agentless remote support for urgent cases.Secure file transfers
Facilitates safe file sharing and transfers through the NEAR protocol.Session recording
Enables MSPs to record videos of the sessions for quality control, technical analysis and dispute resolution.Screenshot transmission
Enables monitoring of remote machine status by taking screenshots of the remote desktop at specified frequencies.Multi-connect
Enables simultaneous viewing of multiple remote desktops within a single window.Session history
Provides comprehensive records of all remote sessions for accountability and tracking.
Key MSP advantages with Acronis remote desktop and assistance
- Cost efficiencyEliminates the need for additional remote desktop solutions and associated training expenses.
- Streamlined managementFully integrated within Acronis Cyber Protect Cloud, simplifying system and software maintenance.
- Always-available supportThe central web console enables round-the-clock support from any location, requiring only a web browser.
Showcase: Key remote desktop and assistance capabilities for MSPs
Connecting to desktops remotely from the web console 
Remote action options 
Transferring files 
Connecting to a machine with no installed agent via Quick Assist
Part of Acronis RMM
Achieve peak MSP performance with a natively integrated, secure, AI-powered RMM
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Frequently Asked Questions
What are the benefits of using remote desktop and assistance?
Using remote desktop and assistance enables businesses to provide immediate help to clients without the delay of in-person visits, enhancing response times and client satisfaction. It allows IT specialists to manage and troubleshoot systems from anywhere, reducing travel costs and downtime.What are the advantages of using remote support?
Remote support offers several advantages including increased flexibility, as support teams can address issues from any location. It also boosts efficiency by allowing for quicker response and resolution times, minimizing disruption to the client's operations. Additionally, remote support can scale as an organization grows, providing the ability to support more clients without a proportional increase in support staff.What features should I look for in remote desktop support software?
When selecting remote desktop support software, key features to consider include multi-platform support to cover various operating systems, secure data transmission using end-to-end encryption, and the ability to perform a range of remote actions like file transfers, system reboots and session recording. User-friendly interface, quick connectivity and high performance even on slower networks are also crucial for ensuring efficient support.How does remote assistance improve productivity and efficiency?
Remote assistance streamlines the troubleshooting process by allowing instant access to client systems, thereby drastically reducing resolution times. It enables multitasking among support personnel, who can handle multiple issues concurrently from a single location. This approach not only cuts down on travel time and related expenses but also allows for more flexible resource management, directly boosting productivity and operational efficiency.Is remote access secure?
Yes, remote access can be highly secure when implemented with the right protocols. Most remote desktop tools employ strong encryption standards, such as AES, to protect data transmissions. Additionally, features like two-factor authentication, granular access controls and comprehensive logging and session recording enhance security by ensuring only authorized users can access remote systems and providing a clear audit trail of all activities.Can MSP remote support be tailored to the specific needs of my organization?
Absolutely. MSP remote support can be customized to fit the unique requirements of any organization. Solutions like Acronis RMM offer various modules and settings that can be adapted based on specific client environments and needs. Whether it's adjusting security settings, choosing different protocols or enabling specific remote actions, MSPs can configure their remote support tools to provide optimal service tailored to their clients.Does Acronis remote desktop and assistance support screen sharing?
Yes, Acronis remote desktop and assistance include screen sharing capabilities. This feature allows support personnel to view and interact with the client's desktop in real-time, facilitating effective guidance and troubleshooting. Screen sharing is integral to providing thorough and efficient assistance, especially for complex issues or when guiding a user through a process directly on their system.
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