Most MSPs face a common challenge: managing tickets across multiple products. While you might use an Acronis integration with your existing ticketing system to get all your Acronis alerts as tickets in your PSA or RMM tool, you’ll find that other essential tools in your tech stack often don’t provide a direct integration with your ticketing tool.
Now, with Ticket Bridge, MSPs can consolidate ticket creation for many products — even those without direct PSA or RMM integrations — saving time and increasing operational efficiency. Ticket Bridge is the ultimate integration solution for MSPs.
What is Ticket Bridge? Simplified ticket handling!
It empowers MSPs to seamlessly create tickets from third-party alerts within their PSA or RMM ticketing systems. Leveraging third-party vendor integrations that already create alerts in Acronis, this feature supports integrations with leading RMMs, PSAs, and RPA solutions. These integrations are free, making it easy to manage products that don’t directly integrate with your ticketing system.
With Ticket Bridge, you have full control over your ticketing process. Whether enabling ticket creation for your RMM or PSA integration, or selecting specific alert types from third-party products to include in the ticket sync, the workflow is automated and streamlined. Tickets are created, reopened or closed based on the alert status, ensuring all scenarios — such as alert resolution — are covered efficiently.
How it works
1. When you enable an integration of a third-party product that reports alerts to Acronis, for example, Timus SASE or Sendmarc to name a couple of examples, Acronis automatically learns what alert types the integration can create.
2. These alert types are then automatically made available in the ticket mapping configuration of your ticket integration (PSA / RMM / RPA).
3. Here, you can activate ticket sync for any of these alert types, just like you would for native Acronis integrations.
4. From there on, if an alert is created, the PSA integration will automatically include it in the ticket sync and apply all the same rules to this alert as it does to native alerts.
Benefits of Ticket Bridge
- Resolve tickets faster with centralized alert management
o Consolidate diverse alerts into Acronis.
o Eliminate the need to jump between tools.
- Increased productivity with automated ticket creation from alerts
o Map ticket priorities (e.g., assignee, priority) for efficient workflows.
o Focus on quickly resolving issues rather than just processing alerts.
- Extensive integration options for most MSP tech stacks
o Supports integrations with major RMMs, PSAs and RPA solutions.
o Covers many third-party tools — even those without direct integrations with RMM / PSA / RPA.
- Cost-free integration makes it accessible for MSPs of all sizes
o Provides free and easy ticketing integrations.
o Expand your integrations without budgeting for custom integrations.
With Ticket Bridge, Acronis Cyber Protect Cloud becomes the hub of your ticketing ecosystem — giving you the power to integrate, automate and simplify.
For a current list of third-party vendors with alerts in Acronis see the table below and active an integration today.
If you don’t see a tool listed which you currently use, then request it – we're always building more integrations!
If you’re not already using Acronis, take a look at how to Get Started
View the entire Acronis Technology Ecosystem. Since its founding, the Acronis Technology Partner Program has experienced steady growth, averaging 40 new integrations each year. With nearly 300 integrations, the expanded Acronis ecosystem enables MSPs to consolidate multiple tools on a single platform, boosting operational efficiency and accelerating service adoption. By integrating a wide range of tools into the Acronis platform, MSPs can reduce the complexity of managing multiple systems and free up valuable resources. This not only enhances efficiency but also expands service offerings and ultimately boosts profitability.
Current third-party vendors with alerts in Acronis:
About Acronis
A Swiss company founded in Singapore in 2003, Acronis has 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect Cloud is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect over 750,000 businesses.
