Managed service provider CISIT saves time and sets technicians free with Acronis RMM

CISIT is an IT solutions consultant and integrator that  primarily serves as an outsourced IT department for small and medium-size businesses (SMBs). CISIT takes care of all of its clients’ IT needs, from providing hardware and software installations to daily system maintenance.

Prior to moving to Acronis RMM, CISIT was using a patchwork of tools to administer services to clients, including applications from GLPi and Nagios, as well as Windows Sever Update Services (WSUS). The multitool approach required heavy management and led to a lot of lost time. Technicians could only respond reactively to problems identified by clients and had limited ability to act proactively to prevent threats and other issues.

Acronis RMM has enabled CISIT to anticipate incidents and resolve them before they occur. For example, CISIT struggled to administer patches for Windows, with obsolete systems and computers that wouldn’t restart causing problems for clients. With Acronis RMM, remote patch management has enabled CISIT to apply patches for clients more quickly and effectively.

With Acronis RMM, CISIT technicians now have more time to pursue new projects and develop tools to optimize how the MSP serves clients.

The centralized console in Acronis RMM has also proven to be a major advantage and was a determining factor in CISIT’s decision to adopt Acronis RMM. The ability to manage security and monitor secured resources in one place has led to considerable time savings. Onboarding is also simpler since CISIT no longer has to get services for new clients up and running on multiple tools.

CISIT recently decided to use Acronis RMM for all of its clients, demonstrating that the solution is as essential for CISIT as it is for the businesses it serves.

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