New reporting gives MSPs an easy way to show their value to clients

When managed service providers (MSPs) need to show value to their clients, metrics are critical to improving performance, maintaining accountability, and influencing decision-makers. The challenge historically has been how MSPs can quickly and easily pull that information together.

With the June release of Acronis Cyber Protect Cloud, we empower MSPs with the Client Executive Summary Report. This new report enables MSPs to have the information they need to conduct a consultative conversation with clients about their security posture while providing metrics that are essential to assess the right level of cyber protection.

• Executive Summary Reports to present key performance metrics: Easily demonstrate the value of the services you deliver to your clients with these customizable reports. Reported metrics include: patches installed, malicious URLs blocked, malware blocked, protection status of machines, etc. Available on partner and customer levels in the Management Portal.

The June release also provides our MSP partners the ability to enhance their cyber protection services with other valuable capabilities, including:

• Device control for macOS: Reduce your client’s risk from insider data breaches on Mac computers. Now you can control user access to peripheral devices and local interfaces on protected computers running macOS Catalina and Big Sur.
• Simplified delivery of initial backup to the cloud for backup plans with replications: Physical Data Shipping with replication to cloud is now possible for locations with Always Incremental scheme only.
• Privacy warnings for Microsoft 365 and Google Workspace backups: Prevents accidental access to client data by warning the partner, and that action will be logged before accessing sensitive data.
• Client Access to audit log for Microsoft 365 and Google Workspace backups: The client or administrator is able to search and review events related to Microsoft 365 or Google Workspace cloud-to-cloud backups for any investigation or analysis of possible deviations.
• Brand-neutral Acronis Cyber Protect installer: Acronis partners are able to provide a brand-neutral solution to their customers. Partners can enable white-labeling in the partner settings, allowing the client to download a brand-neutral installer and Cyber Protect Monitor.
• Support licensing for hosting servers: For Acronis partners utilizing web hosting control panels, special web hosting server protection pricing and licensing has been introduced for DirectAdmin, Virtualmin, ISPmanager.

At Acronis, we continue to build solutions that are designed to help MSPs thrive, enabling you to solve the cyber protection challenges your clients face. With these enhancements, you and your team can strengthen the security posture of your clients – and then communicate the value you bring to the table and to your client’s bottom line.

To learn more about this month’s updates and how these can benefit your business, watch our what’s new training in the new Partner Portal or view the release notes.