Pulse of the MSP 2021: Survey reveals trends in the IT Channel

Acronis recently conducted a survey with managed service providers (MSPs) as a follow-up to our in-depth research project last year to take the current pulse of the industry. Unsurprisingly, the results of our survey reveal that the MSP market is undergoing a significant transformation – particularly as the trends that were already in play were accelerated by the COVID-19 pandemic.

Let’s take a quick look at the top findings from this Pulse of the MSP 2021 report.

Cyberthreat update from Acronis CPOCs: Week of December 14, 2020

Here at Acronis, we’re always monitoring for dangers to your data, deploying updates to handle newly-discovered vulnerabilities, and issuing alerts and recommendations to help you stay protected. Our global network of Acronis Cyber Protection Operations Centers (CPOCs) continue to work around the clock to proactively detect and defend against the latest cyberthreats.

Part of this work includes video updates to inform you of modern hazards in the digital landscape — such as ransomware attacks on government facilities and the new vulnerabilities in popular business applications. Here’s a look at some of the most recent breaking news and analyses:

Channel Strong: Positive Vibes Tour

While many presenters have tried, no one's quite cracked the code yet ... and virtual events simply are just not the same as the in-person conversations that are so vital for those of us who work in the IT Channel.

If you've craved some face-to-face interaction and want to connect with your favorite channel colleagues, I've got a surprise for you. Acronis, BVoIP, Pax8, Liongard, ConnectBooster, Compliancy Group, and SocSoter are working together and we’ll be holding outdoor channel meetups in several cities over the next three weeks.

Today kicks off the first day in the soon-to-be-famous Channel Strong: The Positive Vibes Tour! 

Celebrating SysAdmin Day 2020

This SysAdmin Day, Acronis is celebrating sysadmins around the world who saw the systems they administrate shift dramatically in 2020 and kept their teams running through it all. With this year’s massive migration to remote work – and all the security, connectivity, privacy, and accessibility challenges that came with it – sysadmins faced enormous obstacles and overcame them all.

Today, we’re sharing some of their stories to highlight just how much they do to keep businesses in business and offering free Zoom virtual backgrounds and digital stickers to help make sure they get the credit they’re due.

The Post-COVID Landscape for MSPs

I recently had a great conversation with Jay McBain, Principal Analyst for Channels and Partnerships at Forrester, about how the economic downturn caused by COVID-19 will affect the channel – specifically the MSP Channel.

There was a lot of territory to cover: from looking at the current state of the channel to how many in the channel may (or may not) survive the economic hardship to examining the real opportunities the pandemic has created for MSPs.

I’ll recap our conversation below and you can watch the full interview as well, but long story short: while many in the channel will struggle to survive, there are also tremendous opportunities ahead.

Latest news in cyberattacks

There is always a lot happening in the world of cybersecurity, so we’ve captured some of the latest highlights in this week’s roundup.

Acronis on GigaOM podcast

On the heels of prominently featuring Acronis in his recent “Radar for Hybrid Cloud Data Protection” report, analyst Enrico Signoretti spoke with our Chief Cyber Officer, Gaidar Magdanurov for a new episode in GigaOM’s Voices in Innovation podcast series.

The 30-minute conversation focused on how the COVID-19 pandemic has fundamentally changed the data protection and cybersecurity landscape, and what the long-term effects of the near-global lockdown will likely be. Naturally, there was a heavy focus on the cyber protection implications of the incredible shift to working from home.

Cyberattacks Target Remote Work Tools

Remote access to business environments has become a vital part of everyday work during the COVID-19 pandemic. One of the common ways an employee like a tech support staffer can connect to a remote employee’s work computer is the Remote Desktop service, which has some well-known security vulnerabilities.

One widely-used remote desktop service, Microsoft’s Remote Desktop Protocol (RDP), is susceptible to DLL Side Loading attacks, in which hackers exploit the lack of an integrity check to replace a legitimate Windows dynamic-link library (DLL) with a malicious copy under the same name that is then loaded by the importing process.

CoronaVirus ransomware and infostealer attack

At the moment, scammers are trying to cash in by sending out emails that promise pandemic relief money. The emails impersonate official entities such as the U.S. Federal Reserve or other official institutions. With subject lines like “Receive Payment” or “Relief Payment Form”, anxious users are motivated to click on a link that redirects to a phishing website, which tries to steal personal information or online banking credentials. Other email variants use these stimulus bills as bait to deliver a password protected “COVID 19 Relief.doc” document that contains a financial trojan or ransomware.

And we still see waves of classic COVID-19 themed malware threats making the rounds. One such threat example that we came across recently dropped a combination of ransomware and infostealer malware.

Coronavirus fears foster phishing attacks

Cybercriminals continue to exploit the COVID-19 theme in their cyberattacks, trying to trick user into entering their credentials or personal information on a phishing web page or loading malicious documents that pretend to contain essential information related to the COVID-19 pandemic.

Here is a quick roundup of examples that show how scammers and hackers are leveraging the crisis.