Like many of you, I regularly read the tech press. And one thing that always interests me is outages. Being a Fellow here at Acronis, I am especially interested in outages that could have either easily been avoided or remediated rapidly. Most people in the tech industry were aware of the recent Amazon outage. But I was much more interested in the 18-minute Google Mail outage that happened two weeks before Christmas. To make a long story short, Google rolled out a routine load balancer update. There are fail safes and monitors, but stuff happens and the sequence was: 0845PT apply the patch, 0906 see the problem, 0913 revert the update, 0916 all back to normal.