This section contains specific privacy notices for individuals located in the European Union and for California residents.
IF YOU ARE LOCATED IN A JURISDICTION WITH DATA PROTECTION LAWS THAT OFFER YOU PRIVACY RIGHTS NOT DESCRIBED IN THIS PRIVACY POLICY, PLEASE CONTACT US AT data-protection-office@acronis.com.We respect your privacy rights and will do our best to accommodate your requests.
If you are located in the EU:
Data controller: The data controller (i.e., who determines the purpose and means of processing your personal data) for the personal data collected pursuant to this Privacy Statement is Acronis International GmbH, Rheinweg 9, 8200 Schaffhausen, Switzerland.
Lawful bases for processing: We need to inform users about the legal bases for our processing of their personal data. Our legal bases depend on the context in which the personal data are processed.
- Most of the time, the reason we process your information is to perform the contract that you have with us to use our products and services.
- We also process your personal data when the processing is in our legitimate business interests and not overridden by privacy or other fundamental rights and freedoms. For example, we may process personal data to respond to queries, to improve our offerings continuously, for marketing our new products and features, for fraud detection and legal compliance purposes. We may have other legitimate interests and if appropriate, we will make them clear at the relevant time.
- From time to time, we may ask for your consent to use your personal data for certain specific and explicit reasons – for example to participate in CEP. We will provide you with relevant information for the processing and you may withdraw your consent at any time by contacting us at data-protection-office@acronis.com or by navigating through the particular Settings menu.
- In some cases, we may also have a legal obligation to collect personal data. If we ask you to provide personal data to comply with a legal requirement, we will make this clear at the relevant time. We will advise you whether providing your personal data is mandatory. We will also inform you on the possible consequences, if you do not provide your personal data.
If you have questions about or need further information concerning the legal basis on which we process your personal data, please contact our Data Protection Officer at data-protection-office@acronis.com.
Your data protection rights: For personal data for which we are the data controller and for which applicable law grants you data protection rights, please contact our Data Protection Officer at data-protection-office@acronis.com.If you would like to submit a request to review your personal data, to correct, update, suppress, restrict or delete personal data about you which you have previously provided to us or if you would like to receive an electronic copy of your personal data, including for purposes of transmitting it to another company (i.e., right to portability), to object to processing based on legitimate interest, including the absolute right that we stop using your data for direct marketing, to withdraw previously given consent or object to automated decision making and profiling, please reach to us in each case, when these rights are provided to you by law.
Specifically:
- You have the right to access the personal data that we hold about you, including the description of the processing purposes: If you would like to access the personal data that Acronis maintains about you, please contact Acronis at data-protection-office@acronis.com. If you are a registered user, you can review certain personal data that you provided to Acronis by logging in to your account. If you are not a registered user, Acronis may take reasonable steps to verify your identity before providing access to personal data. We may not allow you to review certain data for legal, security or other reasons.
- You have the right to receive a copy of your personal data: If you would like to receive an electronic copy of your personal data for purposes of transmitting it to another company, please contact us at data-protection-office@acronis.com. If you are a registered user, you can download certain personal data that you provided to Acronis by logging in to your account. If you are not a registered user, Acronis may take reasonable steps to verify your identity before providing your personal data to you. We may not allow you to review certain data for legal, security or other reasons.
- You have the right to correct or delete personal data, to restrict or object to some of our processing of your personal data, including your absolute right that we stop processing your data for direct marketing. The easiest way to correct or delete certain personal data that you have provided to the Services is to log in to your account and enter the necessary changes in your profile settings. Otherwise, please contact Acronis at data-protection-office@acronis.com.
- You have the right to withdraw previously given consent for processing of your personal data for that specific purpose. You may withdraw your consent at any time by contacting us at data-protection-office@acronis.com or by navigating through the particular Settings menu.
Note that Acronis does not carry out automated decision-making and profiling creating legal effects or significantly affecting data subjects.
In your request, please make clear what personal data you would like to have changed or to what processing you object, whether you would like to have your personal data deleted or what other limitations you would like to put on our use of your personal data. We will respond your request as soon as reasonably practicable and in accordance with data protection regulations.
We may reject some requests, including if the request is unlawful, duplicative or if it may infringe on privacy rights of a third party.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion (e.g., when you make a purchase, you may not be able to change or delete the personal data provided until after the completion of such purchase). Our databases and other records may have residual data which will not be removed. If you have additional questions regarding the correction or deletion of the personal data we hold about you, please contact us at data-protection-office@acronis.com.
If our products and services are made available to you by a Customer pursuant to a Customer Agreement, your eligibility to receive incentives and rewards, if any are offered, may be adversely affected by your election to remove personal data about you. Please contact the Customer for further information.
Marketing Emails: If you do not wish to receive marketing-related emails from us, please click the unsubscribe link in one of our marketing emails or:
Accountability: you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data. Please see https://edpb.europa.eu/about-edpb/board/members_en.
If you are a resident of the United Kingdom, please note that Acronis is registered at the Information Commissioner’s Office (ICO) (https://ico.org.uk/ESDWebPages/Search). You have the right to lodge a complaint to ICO. For more details, please see https://ico.org.uk/make-a-complaint/.
For California residents
This California Privacy Rights Notice ("California Privacy Notice") explains privacy rights available to residents of the State of California as required by the California Consumer Privacy Act of 2018 ("CCPA").
If this California Privacy Notice and any provision in the rest of our Privacy Statement conflict, then this California Privacy Notice controls for the processing of Personal Information of residents of the State of California. In CCPA, California residents are referred as "consumers" and we refer to them in this California Privacy Notice as "California Consumers" and "Personal Information" means information that identifies, relates to, describes, is capable of being associated with or could reasonably be linked, directly or indirectly, with a particular California Consumer or household.
Your California Consumer Privacy Rights
CCPA offers California Consumers the following key privacy rights:
- You have the right to request information about categories and specific pieces of Personal Information that we have collected about you (see table below), as well as the categories of sources from which the Personal Information is collected, the purpose for collecting Personal Information and the categories of third parties with whom we share Personal Information.
- You have the right to request information about our disclosure for business purposes of your Personal Information to third parties.
- You have the right to request that we delete certain Personal Information that we have collected from you.
- If we offer a financial incentive or price or service difference in exchange for your Personal Information, we will notify you in advance before collecting your Personal Information for this purpose and explain how you can opt in to the financial incentive or price or service difference.
- You have the right to opt out of our sale of your Personal Information if and when we determine the purpose and means of processing of your Personal Information. (In CCPA, "sale" means transferring or making available Personal Information to third parties for monetary or other valuable consideration.) Sharing your Personal Information with our service providers is not a sale of your Personal Information because we make sure that our service providers are contractually obligated to use the Personal Information only to provide services to us and not to sell it. Note that Acronis does not sell (within the meaning of CCPA) your Personal Information to third parties and accordingly, we do not provide you with information about how to opt-out of sale of your Personal Information. If this policy changes, we will notify you and provide you with information about how to opt out of sale of your personal data by us.
- You have the right to not receive discriminatory treatment from us for exercising any of your privacy rights. That is, we cannot treat you differently for exercising any of these rights unless we demonstrate that the value of the Personal Information that you provide to us is reasonably relate to the difference in price or service that we offer.
More information on CCPA and how you can exercise your consumer privacy rights can be found here: https://kb.acronis.com/ccpa
The following table lists categories of Personal Information that generally match the categories in the definition of Personal Information in CCPA. We indicate for each listed category the specific types of Personal Information in the category that we have collected within the past 12 months and why we collect it. We provide information about how we use and disclose Personal Information above in our Privacy Statement.