Liberty Technology reduces daily ticket load by 50% with Acronis EDR and protects more than 1,000 endpoints
Background
Based in the
Atlanta metropolitan area, Liberty Technology is a managed service provider
(MSP) focusing on IT solutions, including business collaboration solutions,
security, connectivity, networking and physical security. Liberty Technology
serves businesses of all verticals, including finance, government,
manufacturing, health care and education. The company’s mission is to ease the
technical pains of their customers by ensuring their systems run smoothly and
efficiently.
Challenges
Liberty Technology was using Cisco
Secure Endpoint (formerly AMP), to protect their clients’ IT environments. Liberty
Technology faced many hurdles with Cisco’s endpoint security solution: it lacked
MSP-friendly capabilities, had a steep learning curve to become adept and offered
inadequate product support. Although pleased with Cisco’s antivirus
capabilities, Liberty Technology felt like they were managing a suite of siloed
tools that didn’t provide the flexibility to swiftly apply changes across
multiple clients. Engineers grappled with learning the complex solution and
couldn’t confidently carry out incident response activities.
Most importantly, the solution didn’t
completely remediate threats, causing engineers to revisit the same tickets repeatedly.
When it came to speed, reliability and the required number of clicks to remediate,
Liberty Technology determined that Cisco Secure Endpoint didn’t meet their
requirements. The company couldn’t afford to waste valuable resources reworking
past tickets due to the solution’s unsuccessful remediations.
Recognizing the need for comprehensive
endpoint protection, Liberty Technology decided a new endpoint detection and
response (EDR solution) was integral to driving success and safeguarding
business continuity for their business and their clients. Moreover, Liberty
Technology needed to protect more than 1,000 endpoint devices. They required a
solution that provided holistic protection, was easy to use and gave them confidence
that threats were completely remediated. Other important requirements included integration
with their existing remote monitoring and management (RMM) tool, protection for
an array of unique IT environments and quality product support.
The solution — Acronis Cyber Protect Cloud
The combined ease
of use, seamless deployment and comprehensive cyber protection delivered by
Acronis Cyber Protect Cloud was a pivotal factor in Liberty Technology’s
decision to switch from Cisco. Acronis satisfied all of Liberty Technology’s requirements
and more. Acronis EDR enabled Liberty Technology to
make swift and concise security decisions. The integrated cybersecurity and
backup solution made Cyber Protect Cloud a perfect fit for Liberty Technology,
who was already backing up all their clients’ servers with Acronis backup. With
one agent, the solution enables Liberty Technology to protect all registered
devices quickly. This strategic advantage helped Liberty Technology deliver
top-performing security and backup services to clients.
Acronis’ EDR has been alerting to all the same things that our previous AV did, but on top of that it has cut our ticket time count in half. We’re not spending nearly as much time dealing with repeat tickets.
The result
Elated with
Acronis Cyber Protect Cloud, Liberty Technology now performs fast, efficient remediation
for their clients and enjoys peace of mind that cyberthreats are thoroughly eradicated.
The looming uncertainty of having to rework the same tickets no longer keeps
Liberty Technology’s engineers up at night. They are confident that Acronis EDR empowers their engineers to make well-informed security
decisions, especially with incident response.
Notably, Acronis
cut Liberty Technology’s daily ticket load in half and delivered true business
outcomes. The key benefit of Acronis EDR was its reliable and complete incident
remediation that saved Liberty Technology engineers’ valuable time and improved
business operations. With Acronis, Liberty Technology technicians could
successfully remediate threats and avoid unnecessary effort toward revisiting
their clients’ old issues. According to John Chapman, Systems Engineer of
Liberty Technology, “It has drastically cut the time it takes to complete
tickets. Remediation is quicker, and we no longer need multiple techs to
investigate the same cyberevent because Acronis EDR shows me exactly how it got
there within the cyber kill chain.”
Acronis Cyber
Protect Cloud offered seamless deployment, onboarding and training that made it
simple for engineers of varying skill level to become adept at managing their clients’
cyber protection. Chapman and Liberty Technology engineers were able to bring
protection to clients readily — reducing time to value (TtV) the company and
the businesses they protect.
Additionally, Acronis’
integrated cybersecurity and backup helped Liberty Technology consolidate
vendors and conserve resources that would otherwise be spent on individual, single-purpose
solutions. Unlike enterprise vendors, Acronis’ product support provided Liberty
Technology the opportunity to connect one-on-one with Acronis solution experts.
Acronis guided Liberty Technology through implementation, ensured proper
training and helped them streamline protection management. With Acronis EDR,
Liberty Technology was not only able to secure client endpoints but also fortify
business continuity to clients and win competitive advantage.