Recovering mobile data

Recovering with your mobile device

With your smartphone, you can access any mobile backup stored in Acronis Cloud, on your computer, or an NAS device. In general, you can open, view, recover, and perform some other operations with a file or data category. Note that because of operating system limitations, some operations can be unavailable for the specific file types.

To access mobile data by using a mobile device:

1. Install and start Acronis Mobile.
2. Make sure that you have access to the backup:
   • To access a cloud backup, sign in to your Acronis account.
   • To access a backup located on a computer or NAS, make sure that the mobile device and the backup storage device (computer or NAS) are connected to the same Wi-Fi network.

     Note: To connect to a computer or NAS, you need to have the Acronis True Image desktop application or the Acronis True Image NAS application installed on the computer or NAS.

3. Tap Files and select the device where your backed-up data is stored. For example, to access data from your current mobile device, select this device from the list.
4. Select the backup that contains the desired file or data category.
5. Depending on the data type, the following operations can be done:
   • Browse
   • Recover selected items
   • Recover all
6. To recover your data, use one of the following restore modes:
   • Skip existing items - use this option to restore only those items that have been previously changed or deleted from your device.
   • Restore all items - use this option to restore all backed-up data. Note, items that are already on your device will be duplicated.

Recovering on your computer

When you store your backup on your computer, you can access the mobile data in read-only mode in File Explorer.

To access mobile data on a computer:

1. Start Acronis True Image 2019.
2. On the sidebar, click Backup.
3. From the backup list, select the mobile backup.
4. On the right panel, click Browse files.

   You can work with the files in read-only mode. To modify a file, copy it to a different folder, first.