Acronis Smart Error Reporting

When an issue is caused by an error in the program's operation, Acronis True Image 2021 displays an appropriate error message. The error message contains an event code and a short description of the error.

When you have an Internet connection

To view the Acronis Knowledge Base article suggesting a solution(s) for correcting the error, click the Knowledge Base button.

This will open a confirmation window that lists the information to be sent via Internet to the Acronis Knowledge Base. Click OK to permit sending the information.

If in future you would like to send such information without confirmation, select the Always send without confirmation check box.

When you do not have an Internet connection

1. In the error message window, please click More details and write down the event code. The code may look like this:

• 0x000101F6 - example of an ordinary event code.
• 0x00970007+0x00970016+0x00970002 - example of a composite event code. A code of this kind may appear when an error occurred in a low-level program module and then propagated to higher-level modules, resulting in errors in those modules as well.

1. When you establish Internet connection or if you can use another computer where Internet connection is available, enter the vent code at: https://kb.acronis.com/errorcode/.

If the event code is not recognized in the Knowledge Base, the base does not yet contain an article to resolve the issue. In such cases, please open a trouble ticket with Acronis Customer Central.