Error handling

When Acronis Cyber Protect Home Office encounters an error while performing a backup, it stops the backup process and displays a message, waiting for a response on how to handle the error. You can configure an error handling policy, so Acronis Cyber Protect Home Office will not stop the backup process, but will handle the error according to the rules that you set, and will continue working.

This topic applies to backups that use local or network backup destinations. For error handing options for backups that use Acronis Cloud as a backup destination, see Error handling for Cloud backups and replicas.

To set up the error handling policy:

  1. On the Backup dashboard > Options > Advanced > Error handling

  2. Set the error handling policy:

    • Do not show messages and dialogs while processing (silent mode) - Enable this setting to ignore errors during backup operations. This is useful when you cannot control the backup process.

    • Ignore bad sectors - This option is available only for disk and partition backups. It lets you successfully complete a backup even if there are bad sectors on the hard disk.

      We recommend that you select this check box when your hard drive is failing, for example:

      • Hard drive is making clicking or grinding noises during operation.
      • The S.M.A.R.T. system has detected hard drive issues and recommends that you back up the drive as soon as possible.

      When you leave this check box cleared, the backup may fail because of possible bad sectors on the drive.

    • When not enough space in ASZ, delete the oldest backup (enabled by default) - We recommend that you select this check box when planning unattended scheduled backups to the Acronis Secure Zone. Otherwise, when the Acronis Secure Zone is full during a backup operation, Acronis Cyber Protect Home Office suspends the backup and requires your action. The dialog will open even when the Do not show messages and dialogs while processing (silent mode) setting is enabled.

    • Repeat attempt if a backup fails - This option allows you to automatically repeat a backup attempt if the backup fails for some reason. You can specify the number of attempts and the interval between attempts. Note that if the error interrupting the backup persists, the backup will not be created.

      Scheduled backup operations will not start until all attempts are completed.

  3. Click OK.