Backing up mobile devices

If you have an iOS or Android smartphone, you can use Acronis Cyber Protect Home Office to protect your mobile data such as photos, video files, contacts, and calendars. Refer to Acronis Mobile for details.

Before you start a backup, choose where you want to store the backup: Acronis Cloud or local storage on your computer. You can change the destination later, but you cannot back up to both destinations simultaneously. To back up the data to Acronis Cloud, use the Acronis Mobile app. Refer to Backing up your mobile device to Acronis Cloud for details.

To back up mobile data to local storage on your computer

  1. Make sure that:

    • Acronis True Image (2017 or later) or Acronis Cyber Protect Home Office is installed on your computer.
    • The Acronis Mobile app is installed on your mobile device.
    • Your mobile device and your computer are connected to the same Wi-Fi network.

  2. On your computer:

    1. Start Acronis True Image (2017 or later) or Acronis Cyber Protect Home Office.
    2. On the sidebar, click Backup, and then click Add backup.

    3. Click the Backup source area, and then select Mobile device.

      A QR code will be displayed. Please do not close this window.

  3. On your mobile device:

    1. Start Acronis Mobile.
    2. Tap a plus icon to create a backup. Note that this step does not occur the first time you back up your mobile device.
    3. Select computer as a backup destination.
    4. Tap Scan QR code, point your camera at the QR code on the computer screen, and then wait until the mobile device is connected to the computer.
    5. Select the data categories that you want to back up, or tap Confirm if you want to back up all of them.
    6. Allow Acronis Mobile to access to your personal data.
    7. [optional step] Enter a password to encrypt the backup and protect it. Otherwise, tap Skip Encryption.
    8. Tap Start Backup.

When the backup is started, you can track the progress in any application - on the computer or mobile device, but the errors and warning messages are displayed in the mobile app only.

You can close both Acronis Cyber Protect Home Office on your computer and the Acronis Mobile app. The backup will continue in the background mode.

If you want data changes (for example, new photographs) to be backed up automatically, make sure the Continuous backup setting is turned on. If this setting is turned off, the new data is backed up only when you tap Back up. Refer to Mobile app settings for details.

When you change a mobile backup destination from local storage to Acronis Cloud, the connection between the mobile device and the computer is lost, and Acronis Cyber Protect Home Office stops associating the mobile backup in the list with the mobile device. Then, if you want to change the destination back to local storage, you will need to restore this connection. The connection may also be lost because of an error. To restore it, select the mobile backup in the backup list of Acronis Cyber Protect Home Office, click Reconnect, and then scan the QR code with your mobile device. After that, the backup will continue normally with the same settings.