What to do if Acronis True Image does not recognize your SSD

Sometimes Acronis True Image may not recognize an SSD.

In such a case, check whether the SSD is recognized in BIOS.

If the BIOS of your computer does not show the SSD, verify that the power and data cables are properly connected. You may also try to update the BIOS and SATA drivers. If these suggestions do not help, contact the Support team of your SSD manufacturer.

If the BIOS of your computer does show the SSD

Depending on your operating system, type cmd in the Search field or in the Run field, and then press Enter.
At the command line prompt type, enter:
```
diskpart 
list disk
```
The screen will show the disks connected to your computer. Find out the disk number for your SSD. Use its size as the reference.
To select the disk, run the following command:
```
select disk N
```
Here N is the disk number of your SSD.
To remove all information from the SSD and overwrite the MBR with the default one, run the command:
```
clean
exit
exit
```

Start Acronis True Image and check whether it detects the SSD. If it detects the SSD, use the Add new disk tool to create a single partition on the disk occupying the entire disk space. When creating a partition, check that the free space before partition is 1 MB. For more information, see Adding a new hard disk.

To check whether your Acronis bootable media recognizes the SSD

Boot from the Acronis bootable media.
Select Tools & Utilities -> Add New Disk in the main menu and the Disk selection screen will show the information about all hard disks in your system. Use this for checking whether the SSD is detected in the recovery environment.
If the screen shows your SSD, just click Cancel.

If the above suggestions do not help, try creating a WinPE-based media. This may provide the necessary drivers. For more information, see Creating Acronis bootable media.