Recovering Microsoft 365 data

Acronis True Image allows you to protect your personal Microsoft 365 account from losing your e-mail messages, files and folders, profile information, and other data. When you have a cloud backup of your account data, you can browse it and recover specific items.

What items can be recovered?

The following items can be recovered from a mailbox backup:

• Entire mailbox
• E-mail messages
• Attachments

The following items can be recovered from a OneDrive backup:

• Entire OneDrive
• Any files and folders that were backed up

Recovering Microsoft 365 data

To browse and recover your data

1. Open Online Dashboard by doing one of the following:

   • Follow the link: https://cloud.acronis.com.
   • On the sidebar of Acronis True Image, click Account, and then click Open Online Dashboard.
2. Sign in to your Acronis account.
3. On the sidebar, click Resources, find the Microsoft 365 backup, and then click Recover.
4. Browse a list of your backups. If needed, use the filter to find a backup by content.

5. After selecting a backup, click Recover..., and choose the data that you want to restore:

   • Entire OneDrive or specific files and folders.
   • Entire mailbox or specific messages.

   When you choose to recover specific items, the Online Dashboard opens the list of the backed-up items. You can browse them, view their contents, and use search to find a specific item (not available for some data types).

   After selecting items, you can choose an operation to perform (depending on data type, some operations may be unavailable):

   • Show content — click to view the item details or open it in full size.
   • Send as email — click to send the message to selected recipients.
   • Show versions — click to view the versions of the item.
   • Recover — click to specify a location for the items that you recover. You can also recover sharing permissions for some items.
   • Download — click to download the selected file.
6. Click Start recovery.