Downgrading to mobilEcho 4.5

Downgrading Acronis Access to mobilEcho 4.5 is a complicated procedure and should not be attempted unless absolutely necessary. Make sure you make proper backups and place them in safe locations.

To downgrade Acronis Access to mobilEcho 4.5:

Warning: Do not add any licenses to the mobilEcho Administrator until you've completed the whole procedure. Do not edit the registry while performing this procedure!

In order for this procedure to work you need to have a made a successful upgrade to Acronis Access.

  1. Before you begin, make a backup of the file settings_backup and the folder Legacy mobilEcho files.

    Note: The file is located here: C:\Program Files (x86)\Group Logic\mobilEcho Server

    and the folder here: C:\Program Files (x86)\Group Logic\Access Server\Legacy mobilEcho files

  2. Download the mobilEcho 4.5 installer and the Acronis Access installer.
  3. Run the Acronis Access installer.
  4. Press Next on the Welcome screen.
  5. Accept the license agreement.
  6. Click Uninstall to begin the downgrade procedure.
  7. Press OK on the warning popup.
  8. Select Uninstall all Acronis Access components.
  9. Review the selected components and press Uninstall.
  10. On the PostgreSQL Uninstallation popup press Yes. Some files and settings will remain.
  11. Review everything uninstalled and press Exit.
  12. Run the mobilEcho 4.5 installer.
  13. Read and accept the license agreement and press Next.
  14. Select the folders where mobilEcho was installed previously. If they were the defaults, you can use these defaults as well.
  15. Press Install to begin the mobilEcho 4.5 installation. Once the installation is complete unselect Launch the File Server Administrator and press Finish.
  16. Run the settings_backup file you backed up.
  17. Open the Legacy mobilEcho files folder you backed up.
    1. Copy the invitation.html.erb and invitation.txt.erb files to: C:\Program Files (x86)\Group Logic\mobilEcho Server\ManagementUI\app\views\user_mailer
    2. Copy the mobilEcho_manager file to: C:\Program Files (x86)\Group Logic\mobilEcho Server\ManagementUI
    3. Copy the production.sqlite3 file to: C:\Program Files (x86)\Group Logic\mobilEcho Server\ManagementUI\db
    4. There may be a 4th file called priority.txt, if present, copy it to C:\Program Files (x86)\Group Logic\mobilEcho Server\Management. You will have to create the Management folder manually.

      Note: It is highly recommended to delete the old file first, and then place the new one.

  18. Start the mobilEcho File Access service and start the mobilEcho Management service.

    Note: You will have to manually re-enable all of your user and group profiles.