Mail server configuration
Outgoing and incoming email management is only available when the PSA service is activated.
It is also accessed when you first activate and onboard with PSA, as described in Activating PSA.
Before configuring your email settings, contact your email administrator for your mail server setup details.
Converting incoming emails to tickets
PSA has a built-in email parser to convert all incoming emails to tickets. For more information, see Configuring incoming email settings.
To use this feature, you must use a dedicated email account or a test email account. Do not use a personal email account with the same address as a Management Portal user account.