Defining default RMM ticket integration settings

When integrating with Remote Monitoring and Management (RMM) systems, you can set the Default SLA, Category and Priority fields for tickets generated by your RMM. If a ticket is RMM-integrated, default values are automatically applied, depending on the values you define in the following procedure.

To define default RMM ticket integration settings

1. Go to Settings > Service desk, and then select RMM ticket integration.
2. Click Edit.
3. Set your Default SLA, Category, and Priority values and click Save.