Configuring outgoing email settings

To configure outgoing email settings

  1. Go to Settings > Service desk > Mail server configuration.

  2. In the Outgoing email settings row, click the pencil icon.

  3. Click the Active option switch to enable outgoing email.

  4. Select the relevant mail server protocol type from one of the following:

    • SMTP (default)

    • Exchange

    • Office365

  5. To enable SSL, select the Enable SSL check box.
    Secure Sockets Layer (SSL) encrypts your email messages during transport and is only supported in these scenarios:

    • Secure (TLS) - StartTLS - Port 587

    • Secure (SSL) - SSL - Port 465

  6. Enter the host name and its port.

  7. Enter the account username and password.

  8. In the From field, enter the account username.
    If you selected the Office365 protocol type, it supports alias email addresses in a single mailbox. When you want to use any of these addresses as the sender address, use this field. Only email addresses that are associated with the Office365 account are used. The system does not spoof any addresses.

  9. Enter the Timeout value in milliseconds.
    This value specifies how long the system waits for a successful connection to your email server before it times out.

    If you are using SMTP as protocol type, select the Requires Authentication check box.

  10. Click Test Connection to verify your outgoing email settings.
    When the system validates all your settings, a confirmation message is displayed.

  11. Click to apply your settings.

You can also define settings for the invoice emails you send to customers (see Configuring invoice email settings) and incoming email settings (see Configuring incoming email settings).