Deleting a tenant

You may want to delete a tenant in order to free up the resources that it uses. The usage statistics will be updated within a day after deletion. For large tenants it might take longer.

Before deleting a tenant, you have to disable it. For more information on how to do this, refer to Disabling and enabling a tenant.

While Cyber Protect offers an opportunity to recover tenants, please note that recovery is not supported for the File Sync&Share service.

To delete a tenant

  1. In the management portal, go to Clients.
  2. Select the disabled tenant that you want to delete, and then click the ellipsis icon > Delete.
  3. To confirm your action, enter your login, and then click Delete.

As a result:

  • The tenant and its sub-tenants will be deleted.
  • All services that were enabled within the tenant and its sub-tenants will be stopped.
  • All users within the tenant and its sub-tenants will be deleted.
  • All machines in the tenant and its sub-tenants will be unregistered.
  • All service-related data, for example backups and synced files, in the tenant and its sub-tenants will be deleted.
  • All API clients within the tenant and its sub-tenants will be deleted and all integrations using these clients will stop working.
  • You will see the Tenant status as Deleted. When you hover over the Deleted status, you will see the date when the tenant was deleted.
    You can still recover all relevant data and settings within 30 days of this deletion date.