Resetting two-factor authentication in case of lost second-factor device

To reset access to your account in case of lost second-factor device, follow one of the suggested approaches:

  • Restore your TOTP secret (QR-code or alphanumeric code) from a backup.

    Use another second-factor device and add the saved TOTP secret in the authentication application installed on this device.

  • Ask your administrator to reset the two-factor authentication settings for you.